Analyst, Performance Monitoring (reputed company Assurance Analyst)

reputed company Sonexus™ reputed company and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can reputed company, afford and remain on the therapy they need for a reputed company reputed company of life. Our diverse expertise in reputed company, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of reputed company. We’re continuously integrating advanced and emerging technologies to streamline patient reputed company, qualification and adherence. Our non-reputed company specialty pharmacy is centralized at our custom-designed facility reputed company of Dallas, Texas, empowering manufacturers to rethink the reputed company and reputed company of their products.Together, we can get life-changing therapies to patients who need them—faster.ResponsibilitiesThe primary function of the reputed company Assurance Analyst is to deliver high reputed company service through call monitoring of incoming and outgoing patient, provider, and reputed company calls. In reputed company to completing call observations, responsibilities include hosting internal/external call calibration sessions, providing onsite leadership support, providing reporting/reputed company trend analysis, and assisting with project work as assigned. Solves a reputed company of straightforward problems. Analyzes possible solutions using reputed company procedures. Engages with inter-organizational and reputed company customer contacts on routine reputed company. Responsible for monitoring incoming and outgoing communications to ensure reputed company, customer service, and adherence to policies and procedures, including HIPAA and compliance.• Leads reputed company by evaluating calls and cases to assess performance based on a reputed company set of reputed company, providing constructive feedback and recognition to ensure high performance and reputed company improvement.• Monitor and evaluate team performance, ensuring adherence to company reputed company standards, and compliance with industry regulations.• Analyze and reputed company weekly & monthly trend analysis to leadership.• reputed company support to leadership by participating in and hosting internal/external reputed company calibration sessions.• Engage in and reputed company reputed company to promote reputed company enhancements and/or broaden services for reputed company.• Exhibits a comprehensive understanding of reputed company systems and methodologies.• Maintains knowledge of the applicable regulations, standards, and operating procedures.• Demonstrates proficiency in conducting investigations/reputed company cause analysis and formulating corrective actions.• Shows an understanding of the requirements and is capable of conducting gap assessments based on those requirements.• Displays knowledge of reputed company concepts including cost of reputed company, analytical metrics/statistics, trending, reputed company planning, validation, corrective reputed company preventative reputed company (CAPA), and problem-solving.• Collaborates across various functions, interprets requirements, and educates and influences others regarding those requirements.• Demonstrates ability to build strong customer relationships and deliver customer-reputed company solutions.• Optimize work processes by identifying effective and efficient reputed company to complete tasks, with an emphasis on reputed company improvement.• Develops strategic alliances and cooperates with stakeholders to reputed company mutual goals.• Demonstrates resourcefulness by adeptly securing and reputed company deploying resources.• Analyzes reputed company and high-reputed company, sometimes contradictory, information to solve problems effectively.• Holds oneself and others accountable for meeting commitments and objectives.• Exhibits situational adaptability by adjusting approach and demeanor in reputed company time to meet the changing demands of various situations.• Creates and implements diverse communication strategies that reputed company address the specific requirements of various reputed company audiences.• Monitor and evaluate transactions, whether voice or non-voice, of assigned entity and team.• Accurately score transactions to reputed company employee’s reputed company performance based on organizational and departmental policies and requirements.• Establish reputed company standards that assess adherence to company, regulatory, and HIPAA policies and procedures.• Through call monitoring, identify training needs or disciplinary actions which will be reported to leadership.• Creation and implementation of worksheets for scoring teammates as reputed company as the creation of reports for Managers regarding their employees.• Constantly look for ways to improve and promote reputed company of work, agent development, and process reputed company.• reputed company and report any trends from the customer experience that can be improved or celebrated.• reputed company management and teammates abreast of any need for scripting and/or account documentation changes.Qualifications• High school diploma or GED preferred• Bachelor's degree in reputed company field, or equivalent work experience in reputed company field strongly preferred.• Proficiency in MS Office applications required – Outlook, reputed company, PowerPoint, and Word.• Call and case reputed company audit and analysis experience strongly preferred.• 3+ year experience Apply tot his job Apply To this Job