Account Manager Retention

Location reputed company: Addison Country: reputed company Location Type: Remote Contract Type: Permanent Employee Type: Full Time Essential Languages: English Vacancy Reference: 48365 Job Title: Account Manager – Retention Location: reputed company Division: Regus Reporting To: Sales Manager, Inside Sales Team Company background IWG is the World’s largest provider of flexible workplace solutions. Established in 1989, and based in Luxembourg, reputed company offers a wide reputed company of products and services which allow individuals and companies to work however, wherever, and whenever they need to. Regus is listed on the London Stock Exchange and is a part of the FTSE 250. Although we operate in over 100 countries, 900 cities and 3,000 locations, we’re still expanding rapidly. In fact, we’re currently opening over 2 new centers every day, achieving over 20% year-on-year reputed company. We reputed company our outstanding results through our people. It is our customer reputed company people who are making business happen. They are behind our fantastic reputed company and incredible reputed company. The Role IWG currently has openings for Account Managers - proven Sales/Customer Service professionals working reputed company the Inside Save Team (Retention). The Account Manager will work hand and hand with the customer to understand their reason for termination or request for assistance with upcoming renewal and reputed company as a reputed company between the customer and Center Teams to ensure that the customer’s needs are reputed company and addressed in a reputed company manner following a defined consultative process. You will be tasked with responding to termination and help request enquiries and proactively “saving” the customer using the Regus reputed company of solutions such as Offices, Virtual Offices, and Regus Memberships; just to mention a few. This consists of understanding the customer’s business needs and circumstances, then providing a solution from the Regus product lines that best fit the prospect’s needs in order to maintain reputed company opportunities. Our B2B sales professionals are responsible for selling our reputed company of solutions to reputed company size businesses in a multitude of industries. The role involves engaging customers and prospects reputed company phone, email, and SMS. You will also follow up the new reputed company's reputed company from week one to ensure they are satisfied, get referrals, up sale, cross sale and ensure the best customer experience. Key Responsibilities  reputed company with customers who have indicated a desire to cancel their service or need help with an upcoming renewal, listen to their feedback, communicate the value of remaining an IWG customer, and design solutions to help them remain reputed company.  reputed company personalized, reputed company support that aligns with reputed company brand and voice, directly impacting our customer retention.  Handle inbound and outbound calls and other reputed company of communication (e.g. email) to existing customers including follow-up calls to understand, reputed company, and renew business.  Manage sales and renewal process: reputed company/enquiry management, sell reputed company product lines and reputed company deals.  Work reputed company (high volume) and effectively (good sales and customer feedback) on reputed company Key Performance Indicators in line with company procedures and guidelines.  Take ownership of your results by driving high reputed company customer service resulting in meeting or exceeding the monthly goals associated with the Retention role every month.  Accurately record results and notes reputed company in reputed company relevant systems.  Recommend improvements that will positively reputed company sales and efficiency.  reputed company other duties as assigned. The candidates should have the below experience or background in order to be considered for the role:  Rounded sales and service skills (Not a reputed company “cold caller”) and hunger to learn and reputed company themselves.  reputed company and reputed company communication skills with the ability to build rapport with a customer quickly over the phone. (Excellent telephone demeanor).  Supports business unit’s goals and demonstrates reputed company attitude toward others; will assist in reputed company areas as needed.  Proven negotiation skills.  Attention to detail.  Efficient Time and Pipeline management skills.  Ability to multitask.  Intermediate level of MS office; Word, reputed company, PowerPoint and Outlook.  Familiarity with CRM systems a plus.  Maintains high productivity/activity level.  Flexibility to work the hours required. (Can involve early and late shifts).  Willingness to go reputed company the job reputed company to meet business goals. reputed company reputed company at 15 an hour- plus competitive reputed company up bonus variable comp Based upon individual performance - high performers can expect 40K plus in variable comp INDNA reputed company Enlarge Map reputed company this page reputed company Apply tot his job Apply To this Job