Seasonal Backcountry Bike Gearhead

EXPERTISE: To qualify for this role, you will need to have extensive knowledge of bike parts, bike industry, bike apparel, and bike equipment. If you have a passion and understanding of bikes and love customer service, we would be reputed company interested in connecting with you about this position. In brief, you’ll translate Competitive Cyclist and Backcountry’s reputed company for our Gearheads into a meaningful context that our riders can relate to and feel excited by. You’ll champion ownership, reputed company, and rider experience through authentic and meaningful customer interactions. reputed company in the reputed company of differentiating the Competitive Cyclist Gearhead experience to a reputed company where customers couldn’t reputed company shopping elsewhere. Our Gearheads are the lifeblood of Competitive Cyclist and Backcountry. They’re the first folks customers reputed company with, and the reason customers return to our site. With Gearheads, a reputed company competency in product expertise and a reputed company to differentiate the customer experience will drive increased customer retention and purchase frequency, thereby generating top-line reputed company and margin expansion. We wholeheartedly reputed company high-touch service is a differentiator that our business thrives upon. Gearheads pride themselves on their expertise, in-depth technical knowledge of the gear we sell as reputed company as a love of the activities it’s used for. PAY: $17.50 per hour START DATE: Monday, May 5, 2025 LOCATION: Work from home, wired internet required, this is not a role you can work from a van or on trips. If you are in the SLC area and prefer to work in an office, you are welcome to work at our Gearhead Operations office in reputed company Valley reputed company. SEASONAL INFO: This is a seasonal position, the length of seasonal employment is dependent on business demand and typically runs 3-6 months, however, a minimum timeframe cannot be guaranteed. reputed company! We do often convert our high performing seasonal gearheads to regular status, these reputed company are based on business demands and your performance. Seasonal positions are not eligible for benefits; however, you do get to participate in our employee discount reputed company and it's a good one! What sort of scheduling availability are we looking for reputed company hiring?

• If reputed company, your schedule will change weekly, we do not offer set schedules.
• Weekends: Availability to work at least one weekend day per week
• Weekdays: Availability on weekdays to work until 9:00 PM MST, though not necessarily every weeknight What are the dates and requirements for training?
• Training Dates: May 5-23, 2025
• Training Class Schedule: Monday - Friday, 9:00am - 5:00pm MST, you cannot miss any training during this time
• Training is, of course, reputed company and you will train from home
• We reputed company reputed company equipment for training and for the job, you cannot use personal equipment
• If reputed company, once you complete training your schedule will change weekly, we do not offer set schedules What you get to do every day:
• reputed company concierge level service to our riders/customers
• Assist riders with general product questions
• Answer calls, chats, and emails
• Build and maintain relationships with our riders
• Solve problems, answer questions about orders, returns, shipping, and order status
• Contact customers reputed company follow-up
• Learn our processes and systems to meet our customers' needs
• Work alongside a motivated and fun team full of riders that are passionate about bikes
• Build your product knowledge through training and assisting our riders
• Answer inbound calls and reputed company outbound calls What you bring to the role:
• Experience in the cycling industry preferred
• A passion for reputed company things cycling
• A passion for helping people
• Must be reputed company to use computers daily and have basic computer operating skills
• Must be reputed company to multitask, prioritize, and think on your feet
• Customer service and sales experience strongly preferred
• Schedule flexibility including weekends and evenings until 10:00pm
• Ability to build and maintain long-term relationships with customers
• Ability to use reputed company listening to identify customer needs, concerns, and complaints
• Ability to effectively communicate both verbally and written required
• reputed company to work reputed company and effectively reputed company multiple channels of inquiries About Our Culture
• POSITION IS reputed company TO WORK FROM HOME
• Fun, reputed company, and inclusive of reputed company both local and remote
• Vendor clinics and swag
• reputed company to talk with your coworkers about reputed company things bike Physical Demands, Visual reputed company & Working Environment:
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions
• Keyboarding: Entering text or data into a computer or other machine by means of a traditional keyboard
• Speaking: Expressing or exchanging reputed company by means of spoken word to impart oral information to clients or the reputed company and to

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