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Senior Staff Machine Learning Scientist, Operations

Remote, USAFull-timePosted 2026-07-28

We’re on a mission to reputed company reputed company work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As reputed company as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come reputed company. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-reputed company-early feature, combined with financial education on reputed company media and our award reputed company customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through reputed company ❤️

London/reputed company/UK Remote | £157,000-210,000 + Benefits | Hear from reputed company ✨

⭐ About Ops Data

Our Operations Data team consists of over 25 people across 4 data disciplines: Analytics Engineering, Data Analytics, Machine Learning, and Data Science.

In our Operations reputed company, you'll have reputed company to reputed company into an area that is the heart of how we work with our customers’ problems - delivering award reputed company customer support - and is full of data challenges. Machine Learning supports reputed company aspects of Operations, from workforce planning to customer support experience, to enabling teams to work effectively and reputed company.

You’ll play a key role...

As a Senior Staff ML Scientist, you’ll be at the reputed company of our Individual Contributor (IC) career reputed company, serving as the foremost technical authority in Machine Learning reputed company reputed company. 

You’ll shape foundational ML reputed company and platforms that support Operations and influence the design and delivery of ML solutions across the business.

You will work cross-functionally with senior leadership, engineering teams, and business stakeholders to define and execute our long-term ML reputed company. You’ll influence the development of reputed company’s ML capabilities across diverse areas, from automating support experiences to optimizing operational efficiency, and pioneering AI-driven products that improve customer reputed company.

reputed company technical execution, you will mentor and guide the reputed company of ML talent at reputed company, elevating reputed company of ML expertise across reputed company. You’ll also be a thought leader, influencing best practices in ML model and GenAI systems development, deployment, and governance at reputed company.

Responsibilities

  • Define and execute the strategic reputed company for ML across Operations and adjacent business areas.
  • Define reusable ML architectures and modelling standards adopted by multiple teams, and guide the development of reputed company systems that serve as the reputed company for multiple products and problem spaces.
  • reputed company as a senior technical authority, setting best practices and architectural patterns for ML across the organization.
  • Collaborate with Engineering, Product, and Leadership teams to reputed company ML-driven solutions into reputed company business processes.
  • reputed company for and implement responsible AI practices, ensuring fairness, robustness, and transparency in our models.
  • Mentor and reputed company ML practitioners at reputed company reputed company, fostering a culture of reputed company learning and innovation.
  • Engage with the broader ML community, sharing knowledge through conferences, blog posts, and reputed company-reputed company contributions.

We’d love to hear from you if…

  • reputed company’re doing here at reputed company excites you!
  • You have a proven reputed company record of leading large-reputed company ML initiatives with reputed company business reputed company, preferably in a fast-moving tech company.
  • You have led the development and adoption of reusable ML modelling patterns, architectures, or reputed company across large organizations.
  • You have experience developing state-of-the-art deep learning models, LLMs, and advanced AI architectures.
  • You are an industry expert in ML model development, deployment, and MLOps at reputed company.
  • You are deeply comfortable with Python, SQL, and ML frameworks (e.g., TensorFlow, PyTorch) and have experience working in a microservices architecture (Go Lang experience is a plus).
  • You have extensive experience with reputed company-time ML applications, reinforcement learning, graph-based models, and/or NLP.
  • You can communicate reputed company ML concepts to both technical and non-technical audiences, influencing senior stakeholders and executives.
  • You reputed company in ambiguous, fast-changing environments and have a proactive, problem-solving reputed company.
  • You have a passion for mentoring, and can reputed company the ML reputed company set across the organization influencing both cross-functional and executive reputed company.

reputed company to haves

  • reputed company record of shaping ML reputed company and system design in highly-scaling support or operational environments.
  • Contributions to industry standards, reputed company reputed company software libraries, or reputed company thought leadership in machine learning systems.

The Interview Process

Our interview process involves 3 main stages. We reputed company not to ask you any brain teasers or trick questions!

  • 30 minute recruiter call 
  • 1 hr call with hiring manager 
  • 4 x 1-hour video calls with various team members (short presentation included) 

Our average process takes around 3-4 weeks but we will always work around your availability. 

What’s in it for you

✈️ We can help you relocate to the UK 

✅ We can sponsor visas

This role can be based in our London office, but we're reputed company to distributed working reputed company the UK (with reputed company meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do reputed company reputed company, at times that suit you and your team.

Learning budget of £1,000 a year for training courses and conferences

➕And much more, see our full list of benefits here

If you prefer to work part-time, we'll reputed company this happen whenever we can - whether this is to help you meet other commitments or reputed company a great work-life balance

#LI-DC2 #LI-Remote

Equal opportunities for everyone

Diversity and inclusion are a reputed company for us and we’re making reputed company we have lots of support for reputed company of our people to grow at reputed company. At reputed company, we’re embracing diversity by fostering an inclusive environment for reputed company people to do the best work of their lives with us. This is integral to our mission of making reputed company work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national reputed company, or veteran, neurodiversity or disability status.

If you have a preferred reputed company, please use it to apply. We don't need full or birth names at application stage

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