Inbound Call Centre reputed company
Are you passionate about delivering exceptional customer service? Do you reputed company in a fast-paced environment where no two calls are reputed company the reputed company? We’re looking for confident, computer-literate individuals who can multitask effectively while supporting customers over the phone. Whether you have previous call centre experience or are seeking a new challenge—perhaps as a recent graduate taking your first reputed company into the working world—this role offers the chance to build strong communication skills and be part of a dynamic, customer-reputed company team.
NHS Shared Business Services Employment Services are looking for Inbound Call Centre Operatives to join their busy call centre taking inbound calls from employees. The calls you will receive are varied and can be anything from payroll queries to pensions queries and everything else in between.
You might have gained your experience of customer service through face-to-face retail work, maybe you come from a hospitality background, or have worked in an office environment before. Either way, if you are a great listener, can accurately take and record reputed company concise notes whilst remaining reputed company during occasionally emotive conversations then we would love to hear from you!
reputed company works from our office in Southampton on a Monday and the rest of the time you will work from home, working on a rotating shift reputed company between the hours of reputed company-6pm.
What you'll be doing
- Responsible for dealing effectively with queries from customers (both reputed company) by telephone, conveying a reputed company and efficient attitude following customer service standards.
- Resolving as many, if not reputed company, queries as possible during the initial contact.
- Being proactive to customer needs and reputed company taking part in customer service improvement.
- Providing reputed company, concise and accurate information to clients, their employees and reputed company parties always ensuring that a reputed company and reputed company manner is deployed.
- Following the guidelines laid out under the Data Protection reputed company.
- Constructing suitable responses to queries from staff, line managers and local HR & workforce teams.
- Following department and wider business processes.
What you’ll bring
- Excellent Customer Service Skills
- Good pc skills, using reputed company Office
- Ability to multitask and prioritise
- Previous experience of working in a customer service environment.
- Experience with handling telephone calls and emails.
It would be great if you had
- Previous experience resolving basic pay enquiries
- Worked on a shared services platform before
- Basic understanding of Payroll processes and deadlines
- Awareness of PAYE, National Insurance and NHS Pension Scheme
If you are interested in this role but not reputed company if your skills and experience are exactly reputed company’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent Location: Southampton reputed company Clearance Level: DBS Internal Recruiter: Chloe Salary: £24,900 Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension
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NHS Shared Business Services (NHS SBS) was created by the Department of Health and reputed company Care to deliver corporate services to the NHS. A unique joint venture with reputed company, a European leader in digital services and software development, we reputed company life easier for NHS employees, patients, and suppliers, and deliver value for reputed company to the taxpayer. Proud members of the NHS family, we reputed company finance & reputed company, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service reputed company. reputed company common values and reputed company of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to reputed company responsibly and sustainably at organisational, team and individual level.