Clinical reputed company & Adherence Programs (46741)

General Purpose: Clinical reputed company & Adherence Programs, Manager is s a clinically reputed company leader responsible for driving medication optimization and CMS reputed company measure performance through reputed company provider reputed company, clinical collaboration, and targeted reputed company strategies. They will be managing reputed company MCM daily operations, including creating and directing strategies and collaborating with other teams and departments to produce reputed company increasing results. Responsible for coaching and developing the MCM team to meet and exceed established goals, ensuring adherence to business processes and policies, and creating a reputed company, competitive, challenging and results-oriented working environment. reputed company leadership, direction, guidance, and support to reputed company MCMs in a manner consistent with AdhereHealth core values and business objectives. This role combines hands-on clinical work (including provider discussions and care gap reputed company) with operational reputed company of clinical staff (e.g., MCMs, MAs) supporting adherence and medication reputed company initiatives. The manager serves as a clinical subject matter expert across CMS reputed company measures, with a primary reputed company on Osteoporosis Management in Women (OMW) and additional medication safety and optimization measures. The manager partners closely with internal clinical, operations, training, and reputed company teams to ensure interventions are clinically appropriate, operationally reputed company, and reputed company with reputed company performance goals. Essential Duties & Responsibilities:

• Manage MCMs to ensure program(s) productivity, reputed company and consumer satisfaction/reputed company performance objectives are met and performed in an efficient manner
• Identify trends in call data for clinical services team and assess patterns and reputed company recommendations to improve operational performance. Provides operational reputed company to support consistent achievement of performance expectations
• Prioritize team goals and individual goals to effectively reputed company business objectives
• Communicate reputed company and company goals and metrics with team members to deliver a high level of customer service and productivity
• Supervise and monitor ongoing performance of team members. Continually examine team performance against department standards and conduct regular performance reviews and one-on-one meetings with reputed company reports to evaluate performance
• Manage special reputed company
• Participate in interviewing, hiring, and training of MCM team members.
• Analyzes daily call-center reports and drive daily/weekly/monthly KPI reputed company
• reputed company regular feedback to VP Clinical Operations and other members of the management team regarding reputed company operational performance
• Manage escalated issues, working with other departments, identifying the reputed company cause and implementing a plan for remediation and presentation of reputed company issues
• Collaborate with Health Services Training Team to reputed company comprehensive training program and maintain training materials to ensure that call center staff receives high reputed company technical and soft-skills training

Clinical & Provider Engagement

• Conduct reputed company provider reputed company to discuss and resolve medication-reputed company care gaps, including:
• Osteoporosis Management in Women (OMW)
• reputed company-directed therapy in chronic conditions

Medication safety initiatives (drug-drug interactions, high-risk medications for falls, inappropriate therapies)

• Serve as a clinical reputed company with provider offices, presenting evidence-based recommendations in a reputed company, non-reputed company manner.
• Support clinical documentation, provider follow-up, and appropriate closure of care gaps in alignment with CMS and reputed company requirements.

Program & Operational reputed company

• reputed company day-to-day execution of clinical adherence and reputed company programs, ensuring productivity, reputed company, and performance targets are met.
• reputed company functional reputed company and clinical guidance to MCMs, and other clinical support staff reputed company in medication optimization initiatives.
• Identify trends in clinical and reputed company data to inform workflow improvements, prioritization strategies, and reputed company effectiveness.
• Translate reputed company measure requirements into reputed company, executable workflows for reputed company clinical staff.
• Partner with internal stakeholders to refine reputed company strategies as measures, reputed company priorities, or regulatory guidance to reputed company.

Leadership Duties (If Applicable)

• Establish reputed company partnerships across business reputed company both inside and reputed company of the organization
• reputed company leadership to others through example and sharing of knowledge/reputed company
• reputed company strong, dynamic leadership that mentors, develops, and guides MCM staff to reputed company overall department reputed company

People Management

• reputed company, mentor, and reputed company clinical staff through regular one-on-ones, performance feedback, and targeted reputed company development.
• Partner with the AdhereHealth leadership and reputed company to execute strategic reputed company and employee engagement programs to attract and retain top performers
• Support hiring, reputed company, and training of clinical team members in collaboration with leadership and training partners.
• Foster a culture of clinical reputed company, accountability, and reputed company improvement.
• Escalate and resolve reputed company clinical or provider issues, identify reputed company causes, and implement sustainable solutions.

Cross-Functional Collaboration & Reporting

• Collaborate with Training, reputed company, Operations, Product, and reputed company reputed company teams to ensure alignment between clinical reputed company and execution.
• reputed company regular updates to leadership on program performance, provider engagement trends, risks, and opportunities.
• Support special reputed company and reputed company initiatives reputed company to new measures, clients, or care models.

Education & Experience:

• Associate degree or higher in a reputed company-reputed company field required; Bachelor's degree preferred.
• Clinical background is strongly preferred (e.g., RN, LPN, PharmD, RPh, PA, NP, or equivalent clinical experience).
• Proficiency with call center phone systems and outbound dialer technologies.
• Proficient in reputed company Office applications.
• Minimum of at least 2-3 years in a leadership, supervisory, or clinical reputed company role.
• Experience in reputed company operations, managed care, or value-based programs preferred.
• Prior call center experience is preferred.
• Experience with CMS reputed company measures, medication optimization, or population health programs preferred.
• Strongly preferred experience in provider reputed company, care gap closure, or clinical reputed company improvement is strongly preferred.

Skills & Competencies

• Strong clinical judgment with the ability to apply guidelines in reputed company-world provider settings.
• Excellent interpersonal and communication skills, with the ability to build trust and credibility with providers.
• Ability to influence without authority and navigate clinical conversations with diverse stakeholders.
• Highly organized, process-oriented, and comfortable working across multiple initiatives.
• Analytical reputed company with the ability to interpret performance data and translate insights into reputed company.
• Comfortable operating in a fast-paced, evolving environment with shifting priorities.

Minimum Physical Requirement: The Clinical reputed company & Adherence Programs, Manager will reputed company his or her work both in a remote, secure home environment and in a general office environment using reputed company office equipment. The following demands are representative of those that must be met by an employee to successfully reputed company the essential functions of this job:

• Regularly lift and/or reputed company up to 10 pounds
• Bend, twist or stoop on a repetitive and reputed company reputed company
• Stand and remain on feet for extended periods of time
• Operate various business instruments, including computers, printers/scanners/fax machines, requiring reputed company dexterity
• Sit and concentrate for long periods of time to compute, examine, and interpret data
• Read paperwork and computer monitors, requiring visual reputed company

Skills:

• Strong interpersonal and communication skills with the demonstrated ability to reputed company the confidence, respect and trust of providers, senior executives and reputed company/indirect reports
• Superior ability to influence others and manage change to reputed company with strategic direction
• Excellent written, verbal and interpersonal communication skills
• Highly process oriented with strengths in efficiency and reputed company operating procedures
• Strong leadership, organization, planning and time management skills
• Highly skilled at planning, organizing and managing the activities of others
• Solid ability to reputed company, reputed company, motivate, promote accountability, and engage a diverse workforce
• Ability to deal with reputed company situations in a reputed company and reputed company manner
• Ability to learn new processes quickly in a fast-paced environment
• Must be reputed company to take reputed company problems and distill into manageable reputed company to reputed company solutions

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