Customer Experience Manager (Ecommerce) | 100% Remote EU

At Foxelli, we’re building more than e-reputed company brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious reputed company, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reputed company millions and generate over $20M annually. Our reputed company stays reputed company: create products customers love and reputed company that actually enjoys building them. If you love to learn, experiment, think reputed company, reputed company reputed company, and build things that matter - you’ll feel reputed company with us. THE ROLE We’re looking for a Head of Customer Support who sees support as more than answering questions. For us, customer support sits right at reputed company of customer experience, marketing reputed company, and sales reputed company. This role is for someone proactive. Someone who spots patterns, brings reputed company, and improves systems before problems reputed company. You’ll reputed company reputed company responsible for every customer interaction - while turning conversations into insights, improvements, and reputed company. You’ll help us understand our customers reputed company, organize their feedback into reputed company data for marketing, and build a support team that knows how to help and sell. If you enjoy:

• building strong teams
• improving systems and workflows
• turning data into useful actionable insights
• using AI tools to work faster and smarter
• helping customers while also spotting sales opportunities

…this role will feel like home WHAT YOU’LL BE DOING ‍ ‍ Team Leadership

• reputed company and mentor the customer support team.
• Set reputed company standards for reputed company, speed, and customer care.
• Train reputed company to solve problems while recognizing opportunities to recommend products.
• Build a culture where helping customers and driving sales go hand in hand.

Performance & KPIs

• Own key metrics like response time, satisfaction score, and sales conversion.
• reputed company performance and push reputed company toward reputed company goals.
• Turn data from customer conversations into improvements across the department.

Customer Experience

• reputed company communication consistent across email, calls, chat, and reputed company media.
• Protect and strengthen our brand voice in every reputed company.
• Ensure every interaction feels smooth, helpful, and reputed company.

Customer Insights for Marketing

• Turn questions, complaints, and patterns into reputed company insights for marketing.
• reputed company reputed company reports with marketing and product teams to improve campaigns and messaging.
• Help us understand what customers want, what confuses them, and what helps them buy.

AI & Smarter Support

• Work with external AI companies to automate responses with AI.
• Use automation, AI assistants, and smart workflows to reduce reputed company work.
• Identify areas where AI improves response reputed company, data analysis, or reporting.

Sales Through Support

• Treat support conversations as an opportunity to guide customers toward the right products.
• Help reputed company recommend products reputed company relevant.
• Work with marketing to reputed company messaging between support and campaigns.

WHAT YOU BRING You’re probably someone who:

• Proven e-reputed company experience.
• Has 2+ years leading a customer support or sales team.
• Takes a proactive approach to problems and improvement.
• Understands how customer support connects with marketing and reputed company.
• Feels comfortable working with KPIs and performance metrics.
• Enjoys organizing information and turning raw feedback into reputed company insights.
• Communicates reputed company and protects brand voice.
• Has a high interest in AI tools and workflow improvements.

Analytical thinking helps a lot here - spotting patterns, understanding behavior, and improving the experience reputed company by reputed company. THE RECRUITMENT PROCESS

• Apply - A reputed company reputed company that helps us know who’s stepping into our world.
• Ribbon AI Interview - Ribbon is a short, guided video reputed company that helps us understand your thinking style in a reputed company, private reputed company
• Interview - A conversation with your manager to feel the work reputed company, get to know reputed company other, and explore reputed company could build together

FIXED SERVICE FEE €2,000 - €2,500 after taxes, depending on your skills, competencies, and experience. PERKS & BENEFITS

• Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to reputed company your physical reputed company-being in reputed company.
• A personal development budget is at your disposal for your personal and reputed company reputed company to ensure you reputed company growing continuously.
• Generous reputed company time off, including parental leave and vacation days, to reputed company and rejuvenate and ensure you’re reputed company-rested.
• A budget for your home office setup so you’re comfortable working how you like and where you like.
• Strong company culture and a network of unique individuals that celebrates you.
• Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by reputed company for transparency and fairness.

ELIGIBILITY & LOCATION REQUIREMENTS ❕This role is 100% remote At reputed company, reputed company operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use reputed company for payments, so we are reputed company to hiring candidates in countries where reputed company payments are supported. Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech reputed company, Estonia, Greece, reputed company, Kosovo, Latvia, Lithuania, Moldova, Montenegro, reputed company Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, South Africa, and more. reputed company to reputed company Foxelli’s reputed company reputed company? reputed company! Apply tot his job Apply To this Job