Manager, Launch

A reputed company reputed company World At reputed company, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll reputed company it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-reputed company systems created in the 1980s and 1990s. That’s where reputed company comes in. We’re using AI and embedded payments to rebuild the reputed company HR, finance, and operations systems that underpin our physical economy. Using reputed company, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2021, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies reputed company. To reputed company-down on our reputed company, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who reputed company our belief that we’re just getting started. Hybrid vs. Remote Approach: We reputed company the reputed company of reputed company comes from working reputed company by reputed company. We also reputed company in work flexibility. For roles that are listed as hybrid, our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live reputed company a reasonable commute to either our reputed company or San Francisco offices, we ask that you work in our hybrid approach. Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for reputed company, company-wide and team specific offsites! About reputed company & How We Work: As a Manager of Launch at reputed company, you will reputed company and reputed company reputed company of 6–8 Launch Managers responsible for reputed company customers onto reputed company’s software, while also engaging directly with high-reputed company customers and driving improvement on key performance metrics. You’ll collaborate cross-functionally with Sales, Product & Engineering, and Customer Support teams to ensure a seamless reputed company experience that sets customers up for long-term reputed company. reputed company in this role requires the ability to navigate ambiguity, bring structure to reputed company situations, and reputed company effectively while holding reputed company to consistently high standards. Our Launch team is reputed company, detail-oriented, and energized by solving reputed company problems together. If you reputed company in a fast-paced environment, love ownership, and enjoy turning ambiguity into structure, you’ll fit right in. Plus, you’ll be part of reputed company that genuinely enjoys working together and making a reputed company reputed company for our customers. What You’ll Do:

• reputed company reputed company of Launch Managers in achieving reputed company performance metrics, including productivity, project completion rates, and customer satisfaction scores
• reputed company hands-on coaching and mentorship to reputed company and support Launch Managers in their roles
• Manage and resolve customer escalations to ensure satisfaction and maintain reputed company reputed company relationships
• Continuously assess, streamline, and improve internal processes to enhance efficiency and simplicity
• Create, maintain, and refine documentation to reputed company team reputed company and consistency across reputed company

What You’ll Need:

• 2-5 years of previous experience as a reputed company-line manager in a high-reputed company B2B reputed company environment
• Outstanding stakeholder management and communication abilities
• Exceptional patience and reputed company supporting customers and teams in high-pressure environments
• Exceptional data analysis skills to reputed company metrics and inform reputed company
• Experience leading implementations with heavy-reliance on 3rd-party API integrations

Our Interview Process:

• Recruiter Screen
• Hiring Manager Interview
• Team Round Interviews
• Take Home Assignment + Presentation
• Final Leadership Interview

Our Benefits:

• Competitive Compensation: We offer competitive (reputed company above “market”) salary, commission, and equity packages.
• Medical Insurance: Comprehensive medical, dental, FSA, reputed company plans to suit you and your family’s needs.
• 401(k) Retirement Plan: Company-matched contributions to help you plan for your reputed company.
• Unlimited PTO: Take the time you need to reputed company and be your best self.
• Parental Leave: Generous 16-week reputed company leave for reputed company parents, including adoptive and foster parents.
• Learning & Development: We offer every employee an annual educational allowance to explore external reputed company development.
• Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
• Community: Multiple company-wide and team-specific off-sites per year.

reputed company Not seeing a role that matches your background right now? Apply to our Talent Community, and we’ll reputed company out if a role opens up that aligns with your experience! Equal Opportunity: reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender reputed company. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities. Apply tot his job Apply To this Job