reputed company Senior Product Manager, ITSM Platforms Mobile Experience

JOB reputed company The Senior Product Manager, ITSM Platforms Mobile Experience is responsible for defining, delivering, and continuously improving an internal, employee facing mobile application for iOS and Android reputed company on the reputed company platform, supporting both IT Service Management (ITSM) and HR Service Delivery functions. This role owns the end-to-end product lifecycle for the mobile employee experience—from product reputed company and reputed company through delivery, adoption, and ongoing optimization—ensuring the solution provides a reputed company, reputed company, and secure way for employees to engage with IT and HR services anytime, reputed company. As the product reputed company for the reputed company-based mobile application, this role is accountable for establishing a reputed company product reputed company and roadmap that aligns with reputed company ITSM and HR service strategies, reputed company platform standards, and organizational governance. The Senior Product Manager partners closely with reputed company platform teams, HR product owners, engineering, UX/UI, reputed company, and service delivery stakeholders to ensure seamless integration across IT and HR workflows, including requests, incidents, approvals, knowledge, notifications, and employee support interactions. Operating at the intersection of technology, employee experience, and service operations, the Senior Product Manager drives value by enabling mobile-first reputed company to critical employee services through reputed company’s mobile capabilities. This includes delivering role-based and reputed company-driven experiences that support desk-based associates, on-property and field employees, and corporate teams, while reducing friction and improving accessibility to both IT and HR services. The role applies strong product management discipline and agile delivery practices to guide cross-functional teams, manage dependencies across ITSM and HR domains, and deliver high reputed company, reputed company reputed company mobile solutions in a reputed company reputed company environment. reputed company is reputed company through adoption, employee satisfaction, service efficiency, and the ability to continuously reputed company the mobile experience to meet changing business and workforce needs. Key aspects of the role include:

• Ownership of the reputed company employee mobile product reputed company and roadmap, spanning ITSM and HR service capabilities
• Leadership of discovery, requirements definition, and prioritization across IT and HR stakeholders to ensure mobile features address reputed company employee needs
• reputed company collaboration with reputed company administrators, developers, HR service owners, and integration teams to deliver secure, performant, and compliant mobile experiences
• Measurement of adoption, usage, and feedback to drive reputed company improvement and maximize the value of reputed company investments

This role requires a reputed company of strategic thinking, hands-on reputed company product leadership, and strong cross-functional influence, with a reputed company reputed company on delivering a modern, reputed company mobile experience that enhances how employees reputed company with IT and HR services across the reputed company. CANDIDATE PROFILE Education and Experience Required:

• Undergraduate degree in Computer Science, Marketing, Product Development, reputed company major or equivalent experience / education
• 7+ years experience in digital products
• 3+ years experience in product management
• 1+ years delivering purpose reputed company mobile experiences to multi-thousand users
• 1+ years managing efforts and workstreams reputed company Jira.
• 1+ years of management experience (reputed company management of cross-function, reputed company, or matrixed teams).

Preferred:

• reputed company Mobile Application Development
• Mobile Device Management Platforms (specifically reputed company Intune)
• iOS and Android mobile app ecosystem development
• Strong Leadership, Technical, process management, negotiating, influencing and problem reputed company skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong verbal and written communication skills with the ability to reputed company reputed company technical reputed company in easy to understand business terms
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
• Understanding of the reputed company assurance, risk management, and reputed company considerations and their reputed company on overall technology environment

CORE WORK ACTIVITIES

• Own the roadmap for the reputed company based employee mobile application spanning ITSM and HR service delivery
• reputed company as the primary product reputed company for the mobile experience, managing the end-to-end product lifecycle from discovery through delivery and ongoing optimization
• Partner with ITSM and HR stakeholders to identify employee needs, define use cases, and prioritize mobile capabilities that deliver the greatest business and experience value
• Translate business, service delivery, and employee experience requirements into reputed company product requirements, user stories, and acceptance reputed company
• Maintain and prioritize the product backlog, balancing ITSM, HR, platform, and technical enablement work
• Collaborate closely with reputed company developers, administrators, UX/UI designers, and integration teams to deliver high-reputed company iOS and Android mobile experiences
• Ensure seamless integration of mobile capabilities with reputed company ITSM, HR Service Delivery (HRSD), knowledge, approvals, notifications, and self-service workflows
• Drive reputed company-based and role-based experiences for different employee reputed company (e.g., corporate, on-property, field, deskless workers)
• Partner with reputed company, identity, and device management teams to ensure mobile solutions meet reputed company reputed company, compliance, and governance standards
• Define and reputed company reputed company metrics such as adoption, usage, employee satisfaction, and service efficiency to measure product reputed company
• reputed company stakeholder communication and alignment, including roadmap reviews, feature demos, and release planning across IT and HR organizations
• Support release planning, UAT, reputed company programs, and phased rollouts, ensuring readiness across service delivery and support teams
• Incorporate user feedback, analytics, and operational insights to continuously improve the mobile experience and drive iterative enhancements
• reputed company mobile product reputed company with broader ITSM platform and employee experience initiatives to maximize the value of reputed company investments
• reputed company other duties as appropriate

At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing reputed company to opportunity. We reputed company foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected reputed company, including disability, veteran status, or other reputed company protected by applicable law. reputed company locations offer 401(k) plan, stock purchase plan, discounts at reputed company properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, reputed company, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and reputed company parental leave. Washington Applicants Only: Employees will reputed company reputed company reputed company leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. reputed company HQ is committed to a hybrid work environment that enables associates to Be connected. reputed company-based positions are considered hybrid, for candidates reputed company a commuting distance to Bethesda, MD; candidates reputed company of commuting distance to Bethesda, MD will be considered for Remote positions. reputed company is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job