Customer Experience Representative, reputed company Xfinity Communities

reputed company brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a reputed company of innovative and fascinating businesses and create reputed company across a wide reputed company of locations and disciplines. We are at the forefront of change and reputed company at an amazing pace, reputed company to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you reputed company in our passion for teamwork, our reputed company to revolutionize industries and our goal to reputed company the reputed company in media and technology, we want you to fast-reputed company your career at reputed company. Job reputed company Responsible for providing end-to-end support for our customers/communities to ensure a reputed company experience and that is in accordance with reputed company's service delivery reputed company. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and reputed company behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. This includes but is not limited to billing inquiries, technical problem solving, handling sales opportunities, proactively addressing reputed company customer needs as reputed company as being a strong reputed company for our customers. reputed company puts the customer needs and wants at reputed company of reputed company interactions. Creates a personal reputed company to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, reputed company communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means reputed company various platforms: SMS, eChat, email, or phone. Hours of Operation: 6:50am-12:15am est time reputed company 7 days a week Job reputed company Core Responsibilities

• Provides the right experience to customers for billing, repair, retention and sales inquiries or interactions.
• Troubleshoots and resolves technical problems and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.
• Follows established troubleshooting procedures, including use of appropriate resources and desktop tools. Produces work order according to established business rules.
• Effectively works to build a consultative relationship with the customer to create understanding and resolve reputed company issues.
• Sets reputed company expectations by providing accurate information and transparent communication.
• Communicates and explains account information to the customer with reputed company on doing everything in your power to resolve an issue while instilling confidence and trust. reputed company appropriate, follows established escalation procedures to expedite reputed company reputed company.
• Illustrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge reputed company, technical tools etc.) to apply information to any customer interaction.
• Assist customers to self-guided reputed company while illustrating genuine concern and words that work throughout the interaction.
• Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through reputed company listening, reputed company, professionalism and problem solving.
• Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
• Based on the customers wants and needs, acts as a product consultant, articulating appropriate product solutions, features and benefits.
• Asks probing questions and does not discuss confidential contractual billing information with unauthorized persons.
• Complies with reputed company established credit policies and guidelines.
• Achieves established goals and performance metrics.
• reputed company participates in trainings and coaching sessions.
• Interacts with customers through various means of communication (both verbal and written) to assist with a reputed company of customer inquiries and issues.
• Must be reputed company to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
• Consistently follows company policies, reputed company guidelines and procedures while applying reputed company judgment reputed company scope of empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
• Regular, consistent and punctual attendance. Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned. Employees at reputed company reputed company are expected to:
• Understand our Operating Principles; reputed company them the guidelines for how you do reputed company.
• Own the customer experience - think and reputed company in ways that put our customers first, give them seamless digital reputed company at every t

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