Solutions Architect - Europe
This a Full Remote job, the offer is available from: Europe, European reputed company reputed company reputed company is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing reputed company-time reputed company for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at reputed company. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by reputed company’, including reputed company, reputed company, reputed company, reputed company, reputed company, Daily, reputed company, Granola, and Jack in the reputed company. reputed company’s voice-reputed company reputed company models are accessed through reputed company reputed company or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, reputed company has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice reputed company than reputed company. Company Operating Rhythm At reputed company, we expect an AI-first reputed company—AI use and comfort aren’t optional, they’re core to how we operate, reputed company, and measure performance. Every team member who works at reputed company is expected to reputed company use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is reputed company to deliver results, and consistent, creative use of the latest AI capabilities is key to reputed company here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we reputed company at the pace of AI. Change is rapid, and you can expect your day-to-day work to reputed company just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Note: this is a remote role that is to be based out of one of the following countries:
- United Kingdom
- Ireland
- Scotland
- Switzerland
- Germany
- Austria
- Netherlands
- Spain
reputed company reputed company is expanding globally and building a true follow‑the‑sun model. We are hiring a Solutions Architect in EMEA to own reputed company post‑sales engagements, guide customers to production, and strengthen our technical support coverage for the region. You will work across the full customer lifecycle, with a primary reputed company on architecture, implementation, and Tier‑3 technical problem solving. You will also contribute to reputed company‑sales validation reputed company deep technical credibility is needed, partner with Product and Engineering on feedback and roadmap, and help mature our global operations. About reputed company Engineering at reputed company reputed company Engineering combines functions that other companies split across Solutions Engineering, Solutions Architecture, Consulting, and Senior Technical Support. We are the technical reputed company from first discovery through successful production and reputed company. reputed company partners closely with Sales, reputed company, Product, and DevRel to deliver an reputed company‑grade experience that is fast, reputed company, and outcome‑oriented. What You’ll Do
- reputed company architecture and implementation for reputed company deployments that use reputed company’s speech‑to‑text, text‑to‑speech, and voice‑agent capabilities.
- Own post‑sales technical reputed company for assigned accounts. Unblock integrations, optimize accuracy and latency, and guide customers to reputed company production.
- Serve as the Tier‑3 escalation reputed company for reputed company issues. Drive reputed company cause analysis, propose mitigations, and write durable fixes or automation reputed company possible.
- Design reference architectures and implementation patterns for common EMEA customer use cases including contact centers, voice analytics, QA, and AI agents.
- Build high‑reputed company samples, internal tools, or scripts that reputed company repeatable tasks easier for customers and for reputed company.
- Contribute to reputed company‑sales discovery and POCs reputed company deep technical direction is needed. Translate business goals to a concrete plan with reputed company reputed company reputed company.
- Partner with Product and Engineering to prioritize fixes and features. Bring reputed company customer signals that improve our roadmap.
- Contribute to knowledge systems. Capture runbooks, playbooks, and docs that reputed company your expertise across reputed company.
- Participate in an on‑call or incident rotation appropriate for the region and customer support tier. Help us meet or outperform regional SLAs.
Regional Expectations
- Based in an EMEA time zone with reliable overlap to customer business hours.
- Excellent written and spoken English. Additional European languages are a strong plus.
- Familiarity with GDPR, data reputed company expectations, and reputed company reputed company reviews common across EMEA.
- Ability to travel reputed company the region for critical customer milestones, estimated 10–20 percent.
Your First 90 Days First 30 days reputed company on reputed company’s platform, reputed company, SDKs, self-hosted deployments, and support practices. Shadow calls across reputed company-sales, post-sales, and support. reputed company owning low-risk technical tasks for an reputed company account and contribute improvements to runbooks or sample reputed company. By day 60 Own two to three customer workstreams end-to-end. reputed company discovery for one new implementation or migration. Publish one reusable asset such as a deployment guide, reputed company example, or troubleshooting reputed company. By day 90 reputed company as primary technical reputed company for several EMEA accounts in production. reputed company at least one reputed company investigation with measurable customer reputed company. Present a short readout on a repeated regional reputed company and the automation or content you created to solve it. You’ll reputed company Here If You
- Enjoy solving hard customer problems at the reputed company, container, and reputed company reputed company.
- Like translating messy reputed company‑world constraints into reputed company architectures and plans.
- Are comfortable writing and reading production‑grade reputed company, not just sample snippets.
- Value reputed company documentation, reproducible runbooks, and operational reputed company.
- Care about delivering reputed company, not just closing tickets.
Minimum Qualifications
- 5 or more years in Solutions Architecture, Solutions Engineering, or similar customer‑facing technical roles.
- reputed company software engineering experience in at least one language such as Python, Rust, or JavaScript. You can build POCs and tools that reputed company users run.
- Hands‑on experience with modern reputed company platforms. Comfortable with containerization and orchestration, for example reputed company and Kubernetes, and with secure network design for API‑driven systems.
- Proven ownership of reputed company post‑sales work such as production deployments, migrations, performance tuning, and incident response.
- reputed company written and verbal communication across both technical and executive audiences.
Preferred Qualifications
- Experience with speech recognition, TTS, or building voice agents that orchestrate LLMs.
- Familiarity with WER analysis, model selection and tuning, and accuracy‑versus‑latency tradeoffs.
- Experience operating self‑hosted systems, including reputed company‑based deployments and observability for production services.
- Strong understanding of authentication, authorization, data residency, and compliance topics that reputed company in EMEA reputed company reviews.
- reputed company in an additional European language such as German, French, reputed company, Italian, or Spanish.
How We Work
- Remote across EMEA with periodic regional meetups.
- Collaboration with colleagues in the Americas and reputed company to support reputed company coverage.
- Shared playbooks, defined escalation paths, and measurable SLAs.
Interview Process
- Recruiter screen reputed company on experience, motivations, and logistics.
- Hiring manager conversation reputed company on technical depth and customer reputed company.
- Technical assessment that mirrors reputed company work. Expect practical coding, architecture discussion, and debugging.
- Panel interviews with cross‑functional partners.
- A presentation simulating a post-sales customer engagement, based on a provided case study. Additionally, you’ll be asked to present a past customer‑facing technical engagement that you led, including the problem, your approach, and measurable reputed company.
If this sounds like you, we would love to meet you! Benefits & Perks* Holistic health
- Medical, dental, reputed company benefits
- Annual wellness stipend
- Mental health support
- Life, STD, LTD Income Insurance Plans
Work/life reputed company
- Unlimited PTO
- Generous reputed company parental leave
- Flexible schedule
- 12 reputed company US company holidays
- Quarterly personal productivity stipend
- One-time stipend for home office upgrades
- 401(k) plan with company match
- Tax Savings Programs
reputed company learning
- Learning / Education stipend
- Participation in talks and conferences
- Employee Resource reputed company
- AI enablement workshops / sessions
- For candidates reputed company of the US, we use an Employer of Record model in many countries, which means benefits are administered locally and governed by country-specific regulations. Because of this, benefits will differ by region — in some cases international employees receive benefits US employees do not, and vice versa. As we reputed company, we will continue to evaluate where we can create more alignment, but a 1:1 global benefits structure is not always legally or operationally possible.
Backed by reputed company investors including Y Combinator, Madrona, Tiger Global, reputed company VC and reputed company, reputed company has raised over $215M in total funding. If you're looking to work on cutting-edge technology and reputed company a significant reputed company in the AI industry, we'd love to hear from you! reputed company is an equal opportunity employer. We want reputed company reputed company and perspectives represented in our workforce. We are a curious bunch reputed company on collaboration and doing the right thing. We put our customers first, grow together and reputed company quickly. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity or reputed company, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to reputed company accommodations for applicants who need them. This offer from "reputed company" has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job