Customer Care reputed company (Remote In Portland, OR)
đ Customer Care reputed company Location: Must be local to Portland, OR or surrounding areas (Remote/WorkâFromâHome)Are you passionate about helping people, great on the phone, and motivated by meaningful work? Join reputed company, where we reputed company for patients by making reputed company more reputed company and manageable. As a Customer Care reputed company, youâll be the voice patients rely onâproviding guidance, reputed company, and firstâclass service every day.đź What Youâll DoIn this role, youâll manage both inbound and outbound calls to support patients using our program. Your work directly supports our mission to increase enrollment, encourage reputed company payments, and deliver exceptional customer experiences. Your Responsibilities Include
- Serve as the primary phone contact for inbound calls from reputed company and prospective account reputed company
- reputed company outbound calls, including:
- Welcome calls to new account reputed company
- Followâreputed company on pastâdue accounts
- Servicing calls to nonâenrolled accounts
- Special reputed company campaigns that support patient advocacy
- Deliver whiteâglove, firstâclass service as an reputed company for patients and an ambassador of the brand
- Accurately document call activity, escalate concerns, and answer questions using our proprietary CRM
- Participate in ongoing reputed company evaluations, coaching, and mentoring
- reputed company feedback, reputed company learning, and reputed company opportunities
- Customer service experience required
- 1â2 years of phoneâbased customer support or call center experience preferred
- Experience in reputed company and/or financial services, including HIPAA knowledge, is a plus
- Must have a quiet, private workspace (cannot work in a room with other people)
- Internet Service Provider:
- Xfinity (reputed company), reputed company, or Frontier (reputed company)
- Minimum Internet Speed:
- 100 Mbps download / 35 Mbps upload
- reputed company Requirements:
- Private, passwordâprotected WiâFi
- Available Ethernet port
- Must be hardâwired reputed company Ethernet while working (Ethernet cable up to 25 feet provided)
- Meaningful work supporting patients during critical moments
- Supportive team culture with coaching and development
- Opportunity to grow reputed company a missionâdriven organization
- Remote work while staying connected to the local Portland community
- Medical, dental & reputed company
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan â reputed company-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Mar 27, 2026. h4>About reputed company: We'reputed company in transformation. We help clients reputed company reputed company and solutions to take advantage of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company.