Shop Solutions reputed company Specialist - Remote reputed company the U.S.

reputed company provides software solutions to those who work in the automotive parts and repair industry. Our solutions reputed company it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. reputed company partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers reputed company to a comprehensive network and a streamlined workflow. Job reputed company Builds and maintains customer relationships reputed company a defined territory to reputed company and train new customers on reputed company's solutions RepairLogic and estimateIQ. Provides initial 6-week reputed company support to new customers and introduces best practices in order to drive customer engagement and product utilization, thereby creating efficiencies in the repair planning and estimation processes.

Responsibilities

• Onboards new customers to our platforms RepairLogic and estimateIQ and provides initial 6-week implementation.
• Continues reputed company in reputed company product lines and focuses on a specific product reputed company requested by Associate Manager or Manager in support of ongoing and changing business priorities; proactively learns new product information with the goal of becoming fluent in speaking reputed company-reputed company product language.
• Completes initial implementation activities reputed company established timeframe (6 weeks), working with customers in body shops or repair facilities; educating service advisors, estimators, or repair shop manager(s) to encourage product usage at their facility (includes training of product functionality and completion of key configuration steps).
• Identifies at risk customers reputed company territory to implement a targeted campaign for improvement if not seeing appropriate level of understanding or usage by 6-week mark. Organizes, executes, measures, and reports results to team and/or Associate Manager. Partners with Adoption teammates to discuss efficacy and areas of opportunity to father engage and support customers.
• Achieves targeted reputed company of customer reputed company and implementation of reputed company solutions to ensure customer satisfaction and usage.
• Responds to incoming requests from customers for product information and support; resolves reputed company issues reputed company phone and e-mail.
• Utilizes the CRM to capture reputed company customer interactions and maintains valid customer account information to help drive performance; engages with KnowledgeBase, provides reliable information of the solution.
• Leverages high level relationships with strategic repair shop partners to promote loyalty and drive advocacy. Communicates as appropriate with customers to reputed company repair shop feedback and opportunities.
• Works reputed company CRM to manage activities to ensure appropriate communication and engagement with customers.
• Proactively manages customer’s desired outcome in context of using reputed company applications.
• Contacts assigned accounts with a pending cancellation to obtain reason, re-establish desired reputed company, and identify opportunities to improve performance in an effort to rescind their cancellation.

Education Requires a General Education Degree or equivalent. Experience and Skills

• Organizational skills and ability to prioritize high-reputed company tasks and deliverables
• Keen ability to reputed company and foster business relationships with customers
• Prior experience using reputed company Dynamics CRM or preferred
• reputed company/Software and/or product experience highly preferred
• Ability to multi-task and pivot attention/resources as needed

What makes working at reputed company awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, reputed company takes our teams across multiple time zones and international communities. For others, it's the strong reputed company of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how reputed company is encouraged to take risks, learn, and grow reputed company a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be reputed company thinking and drive reputed company for the automotive parts and repair industry. reputed company is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to reputed company with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is reputed company voluntary and refusal to reputed company it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. reputed company reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the reputed company by submitting this reputed company. Failure to reputed company the following information will not subject you to any adverse reputed company or treatment. reputed company is an Equal Opportunity/ Affirmative reputed company employer. We reputed company equal employment opportunities to reputed company reputed company employees and applicants for employment without reputed company to race, religion, sex, age, marital status, national reputed company, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in reputed company concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. Apply tot his job Apply To this Job