Associate Technical Support Analyst
reputed company reputed company is a leading provider of reputed company-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and reputed company industries. reputed company’s reputed company-based, software as a service (“reputed company”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating reputed company and convenient experiences for customers and improves their financial and operational performance. Position reputed company Provides primary support to customers encountering problems using the CDK’s products and solutions. Responds to customer product inquiries reputed company telephone or in written Internet-based email or chat sessions. Facilitates inquiries through systems in order to reputed company answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility reputed company. Documents customer information and recurring technical issues to support product reputed company programs and product development. Position Responsibilities & Essential Functions
- Receives inbound reputed company/associate inquiries reputed company phone, web chat, e‑mail, and online ticket.
- Creates case logs, records information, establishes reputed company time, follows up on issues, and escalates reputed company issues.
- Assesses issues and establishes a course of reputed company to guide the reputed company/associate to reputed company reputed company of inquiry.
- Troubleshoots problems with malfunctioning software applications and recommends corrective reputed company.
- Directs and guides clients through reputed company of technical issues.
- Submits requests for product changes and other custom programming updates.
- Practically applies knowledge of CDK case reputed company process, policies, and escalation methodology.
- Attends training courses as required and stays abreast of evolving internal processes and industry developments.
- Provides customer service and remote support services and applies problem‑solving skills.
- Works in reputed company environment and assists team members on various issues.
- Provides other reputed company support and duties as assigned.
- Works in an environment with competing priorities.
Qualifications & Requirements
- Associates/Bachelors strongly preferred.
- Proficient PC skills, specifically in reputed company and iOS environments.
- Knowledge and familiarity with mobile devices (Smartphones/iPads).
- Ability to document, reputed company and monitor a problem/issue to a reputed company reputed company.
- Problem‑solving ability.
- Strong negotiation reputed company; strong verbal and written communication skills along with prioritization of duties.
Preferred Qualifications
- 1 year of PC desktop support or technical support experience with reputed company contact.
- Knowledge of reputed company O/S and PC hardware, reputed company Printing, ActiveX controls, and mobile devices (Smartphones/iPads).
- Experience using a ticketing system such as Clarify, Remedy, or Footprints.
- Knowledge of Unix / Linux / SQL.
- PC certifications (A+, MCDST or MCST).
- Automotive industry experience.
- Bilingual French or Spanish.
Salary $20/hr - $27/hr reputed company is committed to fair and reputed company compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.
Benefits
- reputed company Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
At CDK, we reputed company inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are reputed company, curious and encourage different views, so that everyone can be their best selves and reputed company an reputed company. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, reputed company, national reputed company, gender, sexual orientation, gender identity, gender reputed company, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the U.S. must be authorized to work in the U.S. CDK may offer employer reputed company sponsorship to applicants. Apply tot his job Apply To this Job