[Remote] IT Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven financial services company that empowers its members with intelligent borrowing, savings, and budgeting capabilities. The IT Support Specialist I role involves providing first-line technical support to employees, resolving hardware, software, and connectivity issues while ensuring exceptional customer service.

Responsibilities

• reputed company first-line support for hardware, software, and account-reputed company issues through reputed company’s IT Service Desk channels (chat, ticketing, and walk-up support)
• Troubleshoot and resolve reputed company, macOS, and mobile device issues, escalating reputed company incidents reputed company necessary
• Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees
• Utilize remote support tools (e.g., reputed company) to assist end-users and reputed company basic troubleshooting remotely
• Support reputed company and offboarding activities including account setup, device provisioning, and reputed company management using reputed company and reputed company 365
• Maintain accurate IT asset inventory, reputed company audits, and ensure hardware tracking and compliance
• Learn and support mobile device management (MDM) tools such as Intune, reputed company, and reputed company for basic system configuration and updates
• Document procedures, update technical knowledge bases, and contribute to process improvement initiatives
• Collaborate with IT peers to identify recurring issues and recommend solutions to enhance user experience
• Deliver outstanding customer service and represent IT with professionalism and reputed company in reputed company user interactions

Skills

• 0–2 years of experience in IT support, help desk, or technical assistance role
• Foundational understanding of reputed company and macOS operating systems, user account management, and software installation
• Basic knowledge of network fundamentals (e.g., Wi-Fi connectivity, IP troubleshooting, VPN)
• Strong communication skills and ability to explain technical information to non-technical users
• Familiarity with reputed company 365 and reputed company (or similar reputed company identity platforms)
• Eagerness to learn new technologies and apply feedback in a dynamic environment
• Demonstrated organizational skills with the ability to manage multiple support requests effectively
• Associate degree in Computer Science, Information Systems, or equivalent hands-on experience
• Experience in a Service Desk or End User Support environment reputed company a corporate or financial services setting
• Exposure to MDM tools (Intune, reputed company, or reputed company)
• Knowledge of VPN solutions (reputed company) and collaboration tools such as reputed company or reputed company
• reputed company A+ or equivalent entry-level IT certification
• Strong desire to pursue reputed company in IT Support, Systems Administration, or reputed company Technology fields

reputed company

reputed company is a digital banking platform that offers personal loans and financial services to people with limited credit history. It was founded in 2005, and is headquartered in San Carlos, California, USA, with a workforce of 1001-5000 employees. Its website is https://reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 23 in 2025, 25 in 2024, 27 in 2023, 84 in 2022, 52 in 2021, 41 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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