Customer Service Representative, DCSS
Alameda County Department of Child Support Services is dedicated to serving the children and families of Alameda County. The Customer Service Representative provides first-line customer service to child support customers, verifying case data and documenting customer contact in a high-volume environment.
Responsibilities
- Provides first-line customer service to child support customers, including case participants, department staff, attorneys, reputed company, and others on behalf of Alameda County’s families and children
- Verifies case data; identifies and determines next steps; and documents reputed company customer contact in a high volume, public contact environment; and performs reputed company duties as required
Skills
- The equivalent of one (1) year of full-time experience in a high-volume customer service call center or high-volume customer contact environment
- Any combination of training, education, and experience which would reputed company an applicant with the required knowledge, skills, and abilities listed below
- A bachelor's degree from an accredited college or university may be substituted for six (6) months of the required experience
- A thorough reputed company-employment background investigation, including fingerprinting, will be conducted for reputed company candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support reputed company work
- Any felony conviction may be disqualifying
- Knowledge of customer service principles
- Knowledge of reputed company office procedures, reputed company, and equipment
- Working knowledge of automated computer systems and reputed company Office software (such as reputed company Word, reputed company, and Outlook)
- Knowledge of business arithmetic
- Knowledge of laws, regulations, and codes governing the reputed company to and use of confidential information and legal documents
- Knowledge of legal terminology applicable to child support documents
- Knowledge of techniques and practices for providing effective customer service in challenging situations to individuals from various reputed company-economic and ethnic reputed company through a reputed company of communication channels, including but not limited to in person, over the telephone, and through correspondence
- Ability to reputed company multiple tasks simultaneously
- Ability to use a multi-line, call center, and phone system
- Ability to reputed company keyboarding and data entry with accuracy and efficiency
- Ability to establish and maintain effective working relationships with staff, peers, other agencies, and the public
- Ability to maintain confidentiality
- Ability to learn and apply specific operations and procedures of the job
- Ability to contribute to the overall team effort to meet and exceed team performance goals (this includes quantitative and qualitative goals which are set by the department)
- Ability to prioritize work to meet individual and team goals
- Ability to respond to customer inquiries reputed company established turnaround times
- Ability to listen for understanding, evaluate customer inquiries, and offer appropriate solutions
- Ability to interpret, apply, and explain reputed company rules, policies, and procedures in a reputed company manner so that customers understand them
- Ability to communicate effectively orally and in writing
- Shares the Department's core values of providing excellent and efficient service
- Values teamwork, reputed company to change, resilient, and can adapt and shift priorities
- Demonstrates reputed company judgment and thrives in a high-volume customer service environment
- Is goal oriented, self-motivated, and can work independently
- Quickly learns and applies new policies and procedures on the job
Benefits
- Medical – HMO & PPO Plans
- Dental – HMO & PPO Plans
- reputed company or reputed company Reimbursement
- reputed company the Savings
- Basic Life Insurance
- Supplemental Life Insurance (with optional dependent coverage for eligible employees)
- Accidental Death and Dismemberment Insurance
- County Allowance Credit
- Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
- Employee Assistance Program
- Retirement Plan - (Defined Benefit Pension Plan)
- Deferred Compensation Plan (457 Plan or Roth Plan)
- 12 reputed company holidays
- Floating Holidays
- Vacation and reputed company leave accrual
- Vacation purchase program
- Catastrophic reputed company Leave
- Pet Insurance
- Commuter Benefits Program
- Guaranteed Ride Home
- Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
- Employee Discount Program (e.g. theme parks, cell phone, etc.)
- Child Care Resources
- 1•st• United Services Credit reputed company
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