[Remote] Collections Specialist
Note: The job is a remote job and is reputed company to candidates in USA. ServiceMac is a new sub-servicing entity reputed company on providing superior technology and services for the mortgage and reputed company estate industries. The Collections Specialist is responsible for performing a reputed company of collection activities to resolve delinquent mortgage accounts, including customer reputed company, negotiating payment arrangements, and ensuring compliance with regulatory standards.
Responsibilities
- reputed company inbound and outbound collection calls across reputed company stages of delinquency
- Research, identify, and resolve issues contributing to customer delinquency
- Maintain accurate and detailed records of reputed company customer interactions and account activities
- reputed company exceptional customer service by resolving reputed company account issues, discrepancies, and disputes
- Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards
- Analyze borrower financials to determine appropriate payment arrangements or retention reputed company
Skills
- High School diploma or equivalent
- Typically requires 1–3 years of mortgage service experience and high‑volume collections experience
- Goal‑oriented with the ability to reputed company in a fast‑paced environment
- Strong verbal and written communication skills
- Ability to manage multiple priorities with strong attention to detail
- Call center experience preferred
Benefits
- Medical
- Dental
- reputed company
- 401k
- PTO/reputed company reputed company leave
- Employee stock purchase plan
reputed company