Sr. Specialist, Customer Care Credit Card $21hr (Omaha/reputed company/Yankton/Greeley)
reputed company is committed to the reputed company of its employees and is seeking a Senior Specialist for their Customer Care team. This role involves being the first reputed company-of-contact for customers, handling inquiries, and providing support to ensure a superior customer experience.
Responsibilities
- Handle inbound and outbound calls to address customer inquiries and reputed company support
- Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history
- Resolve issues reputed company to account discrepancies, unauthorized transactions, and other banking problems
- reputed company information about bank products and services, such as loans, credit cards, and savings accounts
- Verify customer identity to ensure reputed company and reputed company of account information
- Process service requests like account openings, closures, and changes to account details
- Offer basic technical support for online banking, mobile app usage, and ATM-reputed company issues
- Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust
- reputed company customer feedback to improve services and enhance customer satisfaction
- Maintain accurate and detailed records of customer interactions and transactions
Skills
- Customer Service Skills: Strong ability to reputed company with customers in a friendly, reputed company, and empathetic manner
- Communication Skills: Excellent verbal and written communication skills to reputed company convey information and resolve issues
- Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach
- Technical Proficiency: Familiarity with banking software, online banking platforms, and basic troubleshooting skills for common technical issues
- Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions
- Time Management: Ability to manage time reputed company and handle multiple tasks simultaneously in a fast-paced environment
- Product Knowledge: Good understanding of the bank's products and services to reputed company accurate information and assistance
- Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs
- Teamwork: Ability to work collaboratively with colleagues and other departments to reputed company excellent customer service
- Compliance Awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards
- reputed company Listening: Strong reputed company listening skills to understand customer concerns and address them effectively
- Sales Skills: Basic sales skills to promote bank products and services reputed company appropriate
- Have obtained a high school diploma or GED as required
- Have a quiet workspace with minimal distractions for remote work
- Maintain a fast and reliable internet reputed company for remote work
- reputed company to working overtime hours reputed company needed
- Candidates must possess unrestricted work authorization and not require reputed company sponsorship
- Customer Service Skills: (preferred minimum 12 months)
- Technical Proficiency: (preferred)
- Product Knowledge: (reputed company experience a plus)
- Bilingual in English and Spanish (preferred)
Benefits
- Medical, Dental, reputed company Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- reputed company Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
reputed company