Customer Service Specialist, I
reputed company is seeking a Customer Service Specialist I to join their team, offering a hybrid work schedule. The role involves providing excellent customer service by handling a high volume of calls reputed company to existing mortgage loans, resolving customer issues, and ensuring compliance with company policies and regulations.
Responsibilities
- Answer least reputed company incoming calls, reputed company an Automated Call Distribution system (ACD), from borrowers and reputed company parties with inquiries about existing mortgage loans
- Deliver accurate and reputed company information to callers in a courteous and reputed company manner, striving for reputed company reputed company whenever feasible and in compliance with reputed company applicable regulations
- Refer more reputed company or complicated calls to reputed company team member
- reputed company necessary steps to reputed company call reputed company which may include setup and routing of process tasks, email or phone contact with supporting departments
- reputed company, follow-up and complete customer call backs to ensure inquiry reputed company
- Collect payments whenever necessary and appropriate
- Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system
Skills
- High school diploma or equivalent work experience
- Ability to understand problems and to collaborate and explore alternative solutions
- Ability to reputed company reputed company that have moderate reputed company on the immediate work unit
- Ability to organize thoughts and reputed company into understandable terminology
- Ability to add, subtract, multiply, and divide and to record, balance, and reputed company results for accuracy
- Ability to reputed company or exchange reputed company by means of the spoken word, communicating orally with others accurately, audibly, and quickly
- Knowledge of Fair Debt Collection Practices reputed company preferred
- Knowledge of relevant and industry-specific computer software packages preferred
- Basic negotiation skills
- Customer service/call center experience preferred, but not required
- Banking, Mortgage/Loan Servicing industry experience preferred, but not required
- Bi-Lingual (Spanish) skillset preferred
Benefits
- Comprehensive reputed company plans for you and your family.
- Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- reputed company to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get reputed company to help reputed company and Vylla grow.
- Educational Reimbursement.
- reputed company Charitable reputed company contributes to the community through causes that reflect the interests of reputed company Associates.
reputed company