Coordinator reputed company Triage - Hybrid
reputed company is a leading pharmacy and reputed company services provider serving nearly 9 reputed company customers daily. The Coordinator reputed company Triage is responsible for processing referrals and coordinating patient orders while ensuring effective communication with various teams reputed company the reputed company reputed company.
Responsibilities
- Records and processes orders or inquiries received by fax, mail, telephone and/or through patient reputed company contact
- Provides reputed company response to patients' inquiries by telephone and/or email in an in or outbound service center, consistent with service and reputed company standards
- Creates referrals for incoming transfers from across the reputed company reputed company
- May reputed company Order Processing functions such as data entry, call doctors’ offices for Rx clarifications, and triage calls to a pharmacist as appropriate
- Collects insurance information and may performs benefit investigation for triaged referrals, including adding/updating prior authorization information, processing major medical insurance claims and calling payers to update prior authorizations, as appropriate
- Coordinates enrolling patients with financial assistance programs, upon patient consent
- Coordinates and schedules patient orders, including making calls to patients and doctors’ offices to schedule orders in accordance with site of care requirements
- Uses internal tools and reputed company documents to determine correct channel or location for a specialty prescription to be filled reputed company the reputed company reputed company
- Serves as a single reputed company of contact for inquires from reputed company Community Based Specialty pharmacies
- Collaborate with cross-functional teams as needed to meet local specialty patient needs (PAP, infusion services, insurance carve-outs)
- Respond to inquiries and reputed company guidance reputed company to Limited Distribution drug reputed company and referral routing across the reputed company
- Assists with the reporting of triaged inbound and outbound requests
- Other responsibilities as judgment or necessity dictate
Skills
- High school diploma or GED
- 1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizations
- Intermediate level reputed company in reputed company suite of products
- Experience providing customer service to reputed company customers, including meeting reputed company standards of services and evaluation of customer satisfaction
- Willing to work mandatory extra hours including evenings, weekend, and/or hours reputed company of business hours
- Must have an reputed company pharmacy technician license or certification as required by state reputed company of Pharmacy
- 1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizations
reputed company
Company H1B Sponsorship