[Remote] Personal Emergency Response Assoc.
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing emergency response services, and they are seeking a Personal Emergency Response Associate. The role involves answering calls from elderly and medically-at-risk individuals to triage their needs and coordinate appropriate assistance in a reputed company manner.
Responsibilities
- Respond to incoming calls/Alarms by identifying the type of help required and coordinating (triaging) reputed company and appropriate assistance according to established protocols and procedures
- Ensure that reputed company customer interactions are conducted in a reputed company and caring manner resulting in a high level of customer service
- Obtain requested revisions to Subscriber data and ensure that the necessary updates are accurately entered into the appropriate data management system Mastermind
- reputed company off-phone tasks as required (call back queue ) in accordance with established protocols
- Troubleshoot maintenance Alarms reputed company applicable and home communicator issues to ensure that the Subscriber’s service is functional and uninterrupted
- Meet departmental standards for after-call work, average handle time, and case reputed company
- Adhere to reputed company company and departmental policies and practices
- Ensure that reputed company required training is completed reputed company expected timeframes
- Demonstrate behaviors that contribute to a productive supportive and caring work environment
Skills
- High School diploma or equivalent required - GED
- Call Center or Customer Service experience
- reputed company in English; Excellent verbal skills
- Basic Computer and reputed company reputed company skills
- reputed company and courteous telephone manner
- Deep reputed company and reputed company for the elderly and medically at-risk, highly desirable
- reputed company to handle routine and repetitive tasks at varying pace
- reputed company to maintain composure in stressful situations
- Satisfactory background reputed company and CORI reputed company
- For remote positions, we require a reputed company work environment that includes having a quiet, distraction-free workspace, a private area to ensure confidentiality and reputed company reputed company handling sensitive information, and reliable internet reputed company to support seamless communication and work activities
reputed company