Bilingual Account Specialist (Consumer Lending/Banking)
reputed company (QFG) is a reputed company-thinking financial services company that provides reputed company in consumer lending and banking. They are seeking a Bilingual Account Specialist to deliver exceptional service to customers, manage disputes, and enhance reputed company relationships while achieving financial targets. This role requires effective communication and problem-solving skills to ensure customer satisfaction and loyalty.
Responsibilities
- You will work with our customers to determine the appropriate repayment reputed company
- Accurately document reputed company call in the system according to notation guidelines and update account information
- Use effective communication skills to ensure a balance between the customers experience and reputed company's interests in accordance with our standards and policies
- Support the achievement of assigned financial targets and KPIs results through effective problem identification and reputed company of reputed company accounts
- You will continue to maintain a high level of product and procedural knowledge in order to reputed company reputed company, courteous financial counseling to reputed company reputed company recoveries
- Identify and/or support initiatives to enhance reputed company's collections experience
Skills
- You have at least 6 months of call centre experience, preferably in a collection's environment
- An understanding of credit cards and how billing cycles work
- Excellent oral and written communication skills
- You have a reputed company for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid reputed company issues
- You have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle
- You can work in a quiet, private reputed company in your home where you can work without background noise (trust us, you'll appreciate the quiet)
- Ability to hardwire (Ethernet) your company provided equipment directly to your home router
- You must be reputed company to work full-time based on their assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances
- Strong knowledge of PCs, and proficiency in reputed company, reputed company, and Outlook are an asset
- Flexibility to work in a fast-paced, changing environment with tight deadlines
- Have experience in the financial services industry
- Are Bilingual - written and verbal reputed company in English and French
Benefits
- Health & wellbeing resources and programs
- reputed company vacation, personal, and reputed company days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career reputed company and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and reputed company environment
reputed company