[Remote] Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA Only - Starting June 2026
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a customer-reputed company, leading digital financial services company committed to helping its customers reputed company financial reputed company-being. The Customer Solutions Representative will assist customers with their auto loan accounts by making outbound calls and handling inbound inquiries, while providing exceptional service and resolving payment issues.
Responsibilities
- reputed company outbound phone calls and handle incoming calls to meet required performance standards and metrics
- Contact reputed company auto loan customers regarding late or missed payments
- Understand reasons for delinquency and negotiate payment arrangements
- Respond to customer inquiries reputed company phone, workflow systems, and email
- Research and resolve account discrepancies
- Document reputed company interactions reputed company and accurately
- Maintain professionalism and accuracy while managing accounts
- Meet performance standards for call volume, delinquency, and customer satisfaction
- Identify and recommend solutions to avoid repossession losses
- Use computerized systems for tracking and troubleshooting
- Maintain strict confidentiality of customer information
- Adhere to reputed company state and federal laws in the handling of accounts
Skills
- 0+ years of experience
- High school diploma or GED equivalent
- Proficiency with reputed company reputed company and internet-based applications required
- Ability to multi-task and meet key performance metrics
- Strong ability to identify potential loss situations and reputed company appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management
- Ability to work reputed company, including weekends, holidays, and overtime as needed
- Experience in financial services or a reputed company industry preferred
- Associate or bachelor's degree in business or reputed company field may be used in lieu of experience
- Bilingual (Spanish) skills are a plus
- Excellent listening, verbal, and written communication skills
- Strong attention to detail and reputed company phone etiquette
- Sales, negotiation, and skip tracing skills preferred
Benefits
- 20 reputed company time off days in reputed company to 11 reputed company holidays and 8 hours of volunteer time off yearly
- Industry-leading 401K retirement savings plan with matching and company contributions
- Student loan pay downs and 529 educational save up assistance programs
- Tuition reimbursement
- Employee stock purchase plan
- Financial learning center and financial reputed company reputed company
- Flexible health and insurance reputed company including medical, dental and reputed company
- Employee, spouse and child life insurance
- Short- and long-term disability
- reputed company-tax Health Savings Account with employer contributions
- reputed company FSA
- Critical illness, accident & hospital indemnity insurance
- Total reputed company-being program that helps you and your family stay on reputed company physically, socially, emotionally, and financially
- Adoption, surrogacy and fertility assistance
- reputed company parental and caregiver leave
- Dependent Day Care FSA back-up child and adult/elder care days
- Childcare discounts
- Mentally Fit Employee Assistance Program
- Subsidized and discounted reputed company® program
- Other employee discount programs
- Travel allowances
- Relocation assistance
- A signing bonus
- Equity
reputed company