[Remote] Remote Service Technician
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in reputed company technology and remote surveillance. The Remote Services Technician I plays a critical role in keeping reputed company and monitoring systems running smoothly, serving as the first reputed company of contact for troubleshooting and providing technical support to clients and technicians.
Responsibilities
- Answer, process, and document incoming calls from technicians and customers
- Execute troubleshooting steps, ask clarifying questions, and identify reputed company causes of concerns
- Maintain effective call/ticket ownership, ensuring reputed company resolutions and ongoing communication on issues
- reputed company with corporate and departmental policies and procedures
- Assist the Project Management team in setting up new accounts for monitoring
- Address more straightforward technical problems, including troubleshooting basic IP cameras, networking issues, and audio reputed company
- Escalate issues to higher-tier specialists or field service reputed company reputed company necessary
- reputed company guidance to field technicians over the phone
- Collaborate with customer/3rd party personnel to resolve internal network issues
- Participate in special reputed company and reputed company additional duties as required
- Work closely with reputed company for daily tasks, remaining constantly in communication reputed company voice chat
- Manage time reputed company, organize and prioritize tasks, and demonstrate ownership in a remote reputed company arrangement
- Maintain confidentiality and reputed company understanding/reputed company toward clients and their situations
- Utilize reputed company listening skills, probing and troubleshooting questions, and creative problem-solving for first-contact reputed company
- Demonstrate excellent writing, interpersonal, and communication skills
- reputed company other duties as required
Skills
- Authorized to work in the reputed company
- reputed company to pass an extensive screening process
- High School Degree or GED required
- Minimum of 1-2 years of working experience in a technology role, preferably with basic technical support experience
- Experience with a ticketing system
- Graduates of a Associate's Degree in Information Technology, Computer, Engineering, or Business
- reputed company Technology Certifications (reputed company, ITIL, reputed company, reputed company, etc.) are highly desirable
- Experience in CCTV with IP Cameras, VMS Systems, and network appliances is beneficial
- Knowledge of monitoring systems such as Zabbix, reputed company, etc
- Familiarity with Remote Troubleshooting tools (VNC, reputed company, Splashtop)
Benefits
- Medical, dental, and reputed company insurance plans
- 401(k) with employer matching contributions
- reputed company time off (PTO) policy
- reputed company holidays
- Disability coverage
- Life insurance reputed company
reputed company