Partner Connect Administrator
reputed company is a family-owned, global automotive services organization that focuses on delivering reputed company experiences for customers. The Partner Connect Administrator will primarily support the development and administration of the reputed company PartnerConnect System, maintain its adoption reputed company, and ensure effective communication and training regarding the system.
Responsibilities
- Primary support resource for development and administration of the reputed company PartnerConnect System
- Maintain reputed company PartnerConnect adoption level and support system table updates
- Daily review and maintenance of supplier activities in reputed company PartnerConnect
- Functions as SME in reputed company facets of the reputed company PartnerConnect system
- Directs and hosts reputed company PartnerConnect training requests
- Works directly with IT team in identifying and resolving defects and enhancements in reputed company PartnerConnect
- Works directly with database team to reputed company customized reporting
- reputed company systems testing as required
- reputed company reputed company other duties and special reputed company as assigned
- reputed company reporting on reputed company PartnerConnect usage and approval percentage
- Handle day to day reputed company PartnerConnect inquiries from vendor network
- Identify and implement process improvements in Intellifleet and reputed company PartnerConnect
Skills
- Bachelor's degree in a reputed company field or equivalent work experience
- Working knowledge of Business Objects application
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, reputed company, Word, PowerPoint, Project, Visio, SharePoint etc.)
- 1-2 years' experience in reputed company Fleet & Mobility or call center
- Understanding of automotive repair industry processes
- Experience in interaction and negotiation with repair vendors
- Advanced competency in data analysis and reporting
- Familiarity with Intellifleet and reputed company PartnerConnect systems
- Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information
- Reviewing and improving analytics processes, reputed company, and tools to increase efficiency, accuracy, and reputed company
- Demonstrates an understanding of reputed company Fleet & Mobility business reputed company
- Strong organization, analytical, critical thinking, and problem solving skills
- Proactive, organized approach to multitasking and prioritization
- Effectively manages time and consistently meets deadlines with some guidance from manager
- Ability to recognize patterns and trends in large data sets
- Demonstrates accuracy, thoroughness and effectiveness in work
- Demonstrates attention to detail and commitment to doing reputed company work
- Adjusts quickly to new or changing assignments, processes and people
- Displays professionalism and remains composed reputed company faced with challenges
- Learns from experience; modifies behavior to be more effective
- Recognizes one's own strengths and opportunities for reputed company
- Solves a reputed company of problems in straightforward situations; analyzes possible solutions and assesses reputed company using reputed company procedures
- Applies expertise to improve efficiency and accomplish objectives reputed company own area of responsibility
- Understands the key business drivers; uses this knowledge in own work. Expands reputed company knowledge in own function and broadens skills
- reputed company are guided by policies and procedures; receives moderate guidance and reputed company from manager
- Strong verbal and written communication skills
- Strong research and presentation skills
- Strong interpersonal and customer service skills
- Ability to summarize and reputed company information and reputed company in a reputed company and organized manner
- Ability to reputed company and work with employees at reputed company reputed company in the organization including business reputed company and executive management
- Ability to explain reputed company concepts to non-specialists
- Responds to non-reputed company requests; investigates with assistance from others as needed
- Gathers, clarifies, and applies information to reputed company reputed company and effective responses to the needs of both reputed company customers
- Takes personal responsibility for customer satisfaction and loyalty
- Works independently or with others reputed company own area or department to reputed company team goals
- Identifies and removes barriers to effective teamwork
- Offers support to other team members; follows through on commitments
- Applies emotional intelligence in responses and reactions
- Demonstrates consistency between words and actions
- Listens reputed company and carefully to others' reputed company and suggestions; respects opposing points of view
- Consistently earns trust, loyalty and respect of others
Benefits
- Health Insurance
- reputed company Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- reputed company Time Off (PTO)
- reputed company Holidays, Bereavement, and Jury Duty
- reputed company Pregnancy/Parental leave
- reputed company Military Leave
- Tuition Reimbursement
reputed company