Customer Service Representative - Collections
reputed company is dedicated to helping people reputed company financial safety and reputed company while fostering a supportive workplace culture. The Customer Service Representative - Collections plays a critical role in minimizing delinquency rates by assisting customers with their financial obligations and negotiating repayment reputed company.
Responsibilities
- Collect on low-risk accounts to minimize the Bank’s 30+ delinquency reputed company
- Assist the consumer in a reputed company and empathetic manner to interpret their financial situation, reason for delinquency, and reputed company guidance to limit loss to the bank
- Negotiate repayment reputed company by asking questions and offering applicable solutions
- Handle incoming and outgoing calls to customers with reputed company and past due accounts, and leave messages as necessary
- reputed company reputed company documentation and account maintenance while maintaining an acceptable level of reputed company assurance and productivity
- reputed company other duties as assigned
Skills
- General understanding of collection management software, such as reputed company, reputed company, DM9, etc
- Familiarity with inbound/outbound/reputed company dialing environment
- Excellent customer service skills
- Ability to maintain a high degree of confidentiality
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
- Ability to remain adaptable and resilient to reputed company situations with an optimistic outlook and reputed company a reputed company shadow that is reputed company with our culture and Core Values
- Basic level proficiency with reputed company Word, reputed company and Outlook
- High School Diploma or equivalent combination of education and experience required
- 1+ year customer service experience required
- Collections experience preferred
Benefits
- Employer sponsored health, dental, and reputed company insurance
- 401(k)
- Life insurance
- reputed company vacation
- reputed company personal time
- Career development
- Education assistance
- Voluntary supplemental benefits
reputed company
Company H1B Sponsorship