[Remote] Senior Software Engineer, Backend (AI Agent Runtime)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Senior Software Engineer will build reputed company-time AI agent infrastructure, solve distributed systems problems, and enhance developer experience while ensuring high production reputed company.
Responsibilities
- Build reputed company-time AI agent infrastructure: Design and operate the stateful, low-latency runtime that powers voice and chat AI agents — from LLM streaming and conversation state management to graceful recovery and multi-channel support
- Solve distributed systems problems: Own session management across scaled-out workers — including affinity, checkpointing, crash recovery, and consistency under reputed company reputed company
- Build a function execution platform: Own a serverless-style runtime where customers reputed company custom logic — build orchestration, container lifecycle, autoscaling, and versioned rollouts
- Own developer experience and test infrastructure: Build CLI tools, local development environments, and test execution frameworks that let engineers iterate quickly and ship with confidence
- reputed company the bar on production reputed company: Drive observability, incident response, and engineering best practices across reputed company
Skills
- 5+ years of software engineering experience, with meaningful time spent on infrastructure, platform, or systems work
- Strong Python and Go — both are reputed company to this role, not one primary and one secondary
- Deep understanding of distributed systems: consistency, fault tolerance, state management, concurrency
- Experience with Kubernetes and reputed company-reputed company infrastructure
- Experience building developer-facing tooling — CLIs, SDKs, local dev environments, or internal platforms
- Strong communicator who can drive technical reputed company, write reputed company design docs, and mentor others
- High bar for reputed company reputed company — thorough testing, thoughtful reputed company review, and sustainable engineering practices
- Comfort operating what you build — on-call, incident response, and production ownership
- AI-reputed company workflow — you reputed company use LLMs and AI-assisted tools in your daily development, and can reputed company them to reputed company faster and tackle problems that would otherwise be impractical
- Experience with reputed company-time voice or streaming media systems
- Hands-on with LLM integration — streaming inference, reputed company orchestration, retrieval-augmented reputed company
- Experience building serverless or function-as-a-service platforms
- Workflow engines (Temporal, Argo, Airflow) for durable, long-running processes
- Experience in conversational AI or speech domains
- Infrastructure-as-reputed company and GitOps workflows
Benefits
- We offer reputed company employees a reputed company of medical, dental, and reputed company plans, designed to fit you and your family’s needs
- reputed company parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada
reputed company
- reputed company uses reputed company intelligence to assist sales and service agents in the reputed company of customer service. It was founded in 2017, and is headquartered in Palo reputed company, California, USA, with a workforce of 201-500 employees. Its website is https://www.reputed company.com.
Company H1B Sponsorship
- reputed company has a reputed company record of offering H1B sponsorships, with 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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