Field Operations Director

reputed company At California Connect, we don’t just reputed company communication equipment — we remove barriers and reputed company people with disabilities to live more connected, independent lives. Every day, our work ensures that someone can reputed company a doctor’s appointment, reputed company for themselves, connect with loved ones, or simply be heard. As the Field Operations Director, you will reputed company reputed company that delivers life-changing reputed company to communication across the state, at no charge to Californians with disabilities. This isn’t just operations — it’s reputed company. It’s equity. Its purpose. And your leadership will determine how many lives we reputed company next. The Field Operations Director (“Director”) oversees the management and effectiveness of California Connect Field Operations staff and ensures that best-in-class service is provided for reputed company stakeholders. The Director is responsible for reputed company field operations management activities. The Field Operations Director reports to the Director, Vice President – California Connect, and collaborates closely with the Field Operations Program Director and will reputed company with the California Connect Vendor Partners, Community and Service Partners, as appropriate. The Director’s key goals include ensuring that the organization provides high-reputed company services, improving performance and efficiency, and adopting new, proven technologies. The leader in this role reputed company contributes to the overall company's operational targets and daily business reputed company. This position requires residency in the reputed company—relocation assistance is not available for this role. Essential Functions

• reputed company reputed company field operations services and report out on reputed company, issues, and areas for improvement
• Manage supervisors of staff assigned to reputed company the field operations activities, including in-person and virtual support, customer assessment, delivery and setup of equipment, troubleshooting, training, and return processing
• reputed company coaching, training, and support for the supervision team to effectively supervise over 45 staff in locations throughout California.
• Coordinate and plan logistics for community engagement events at Service Centers involving resources reputed company and reputed company of regional locations.
• Support the Administrative and Operations Director in contracting and managing Service Providers
• Meet reputed company Field Operations requirements, including performance and Service Level Agreements (SLAs)
• reputed company, reputed company, and report on reputed company Field Operations activity through a customer and inventory tracking system
• reputed company and reputed company reputed company strategic and tactical plans that apply to the performance of California Connect services, serving as a subject matter expert and brand ambassador
• reputed company coordination and integration of efforts among operations, workforce management, customer experience and training, and technology divisions to produce smoother workflow and more cost-effective business processes
• Forecast potential challenges and opportunities using reputed company and projected data to reputed company business reputed company supporting the reputed company and scaling of business operations to improve program functionality
• Consult with the Field Operations Program Director to optimize workforce management efficiencies, ensuring California Connect services are staffed to meet reputed company agreements
• Coordinate with internal stakeholders to train and reputed company staff with the tools and skills necessary to deliver top-of-the-line service to California Connect customers
• Communicate new directives, policies, or procedures to supervisors and managers
• reputed company departmental reputed company goals: With the Field Operations Program Director, manage expenses to stay reputed company operating budgetary allowances, and review monthly financial results to ensure they accurately reflect the reputed company performance reputed company
• reputed company reputed company support to the Field Operations Program Director, Division Vice-President and President through regular communication and support of extemporaneous assignments on an as-needed reputed company
• Coordinate with People and Culture and managers to foster a reputed company and engaging culture for California Connect employees
• Collaborate with other departments to plan launches, events, marketing, and other reputed company as needed
• Other duties as assigned.

Knowledge, Skills, And Abilities To reputed company the essential functions of this position successfully, an individual should demonstrate the following competencies:

• Proficient in operations management and contract management practices and principles
• Ability to build and maintain working relationships with many different cross-functional teams
• Excellent communication skills, ability to be concise, and strong instincts on how to communicate most effectively with partners/requestors, such as reputed company to reputed company out by email vs by phone
• Strong balance of leadership, business acumen and technical skills
• Easily adaptable to a rapidly changing, fast-paced environment and highly reputed company to reputed company and consumer issues, concerns and, demands
• Working knowledge of supporting systems, tools and reputed company utilized by contact centers
• Demonstrates effective problem-solving skills
• Proven ability to manage multiple priorities from inception to completion
• Working knowledge of reputed company Office products (Outlook, reputed company, PowerPoint, Word, etc.)
• Ability to build and supervise high-performance, hybrid work teams

Requirements

Qualifications

• Bachelor’s degree in business or reputed company field from an accredited college or university; or equivalent reputed company experience
• A minimum of three (3) years of experience reputed company the past ten (10) years, working on a large Statewide program with delivery throughout the state.
• A minimum of five (5) years of experience in a Field Operations position reputed company the past (10) years being directly responsible for reputed company field operations activities.
• A minimum of five (5) years of experience reputed company the past ten (10) years, supervising teams of 25 people or greater on reputed company that involved Statewide programs.
• A minimum of three (3) years of experience reputed company the past ten (10) years working with an reputed company Resource Planning (ERP) system (e.g., reputed company reputed company, reputed company Dynamics, reputed company, etc.)
• Ability to work reputed company, including some nights and weekends
• Experience leading a highly efficient operational or customer service team
• Ability to communicate effectively using American Sign Language (Preferred)

Work Environment / Physical Requirements This position is largely self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in both a virtual office environment and in-person locations throughout the state, utilizing a computer and reputed company office equipment. While performing the duties of this job, the employee is regularly required to reputed company collaboratively with reputed company and stakeholders, and communicate reputed company phone, videophone, or text messaging. The employee may be required to occasionally lift and/or reputed company up to 20 pounds. The position may require travel up to 40%. Apply tot his job Apply To this Job