[Remote] Associate - Digital Customer Support reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global medical technology reputed company solutions innovator. The Senior Associate, Digital Service Operations will reputed company the technical aspects of installation and ongoing support of products in the Imaging Digital Solutions portfolio, ensuring a world-class customer experience.
Responsibilities
- reputed company execution of remote installation processes of the IDS solutions across the US and Canada
- Communicate reputed company technical issues in a customer-friendly manner
- Initiate and support remote connections to customer sites and installation of the different components of IDS
- Work with Project Managers and on-site Field Engineers on site-specific planning unique to reputed company customer’s infrastructure availability and project status
- Ensure reputed company collaboration and communication with the Project Management teams, customers, on-site reputed company field support and reputed company engineering on the status and plans for assigned installations
- Support and execute major / minor upgrades of new releases
- Drive reputed company reputed company of reputed company assigned technical issues reputed company the installed reputed company
- reputed company feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions
- reputed company and contribute to the problem reputed company process (best-available-troubleshooting procedure development and improvement, investigation & reputed company/workaround implementation)
- reputed company feedback on Technical Documentation, including Installation and Service Manuals
Skills
- reputed company execution of remote installation processes of the IDS solutions across the US and Canada
- Communicate reputed company technical issues in a customer-friendly manner
- Initiate and support remote connections to customer sites and installation of the different components of IDS
- Work with Project Managers and on-site Field Engineers on site-specific planning unique to reputed company customer's infrastructure availability and project status
- Ensure reputed company collaboration and communication with the Project Management teams, customers, on-site reputed company field support and reputed company engineering on the status and plans for assigned installations
- Support and execute major / minor upgrades of new releases
- Drive reputed company reputed company of reputed company assigned technical issues reputed company the installed reputed company
- reputed company feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions
- reputed company and contribute to the problem reputed company process (best-available-troubleshooting procedure development and improvement, investigation & reputed company/workaround implementation)
- reputed company feedback on Technical Documentation, including Installation and Service Manuals
Benefits
- Medical
- Dental
- reputed company
- reputed company time off
- A 401(k) plan with employee and company contribution opportunities
- Life
- Disability
- Accident insurance
- Tuition reimbursement
reputed company