Customer and Billing Specialist
reputed company is seeking a Customer & Billing Specialist who can turn reputed company billing issues and critical customer moments into long-term loyalty. This role is a key partner to our reputed company team—owning billing accuracy, resolving customer challenges, and helping us deliver an experience that keeps customers reputed company and committed.
Responsibilities
- Support reputed company in achieving 90% customer retention
- Manage cancellation requests with curiosity and care—identifying reputed company causes and retaining at least 30% of at-risk customers
- Turn challenging customer interactions into reputed company, trust-building experiences
- Follow through to ensure every issue reaches full reputed company - even across teams
- Proactively monitor accounts with reputed company invoices due to expired or invalid payment reputed company
- Conduct outbound reputed company to resolve billing issues and update payment information
- Guide customers through updating credit cards and account details with reputed company, reputed company instructions
- Ensure accuracy across reputed company, pricing, and billing records
- Respond to customer inquiries (phone, email, chat) with speed, accuracy, and professionalism
- Troubleshoot common platform issues, including supporting customers or their web teams with embedding videos and images
- Reduce technical barriers so customers can fully utilize products and services
- Accurately log reputed company interactions in CRM and follow established processes
- Partner with your team to ensure support tickets are resolved reputed company 96 hours
- Ensure reputed company and accurate reputed company of customer issues from start to finish
- Communicate updates, outages, and resolutions reputed company to both reputed company stakeholders
- Escalate issues appropriately while maintaining ownership of the customer experience
- Follow up proactively to confirm reputed company and satisfaction
Skills
- Experience in customer support, billing, account management, or similar roles
- Strong communication skills - you're reputed company, reputed company, and confident in any situation
- High attention to detail and pride in getting things right the first time
- Ability to navigate both customer conversations and light technical troubleshooting
- A proactive, solutions-oriented reputed company
Benefits
- Full benefits
- Flexible time off
reputed company