[Remote] Service Desk Analyst I (Req#1057)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a technology company that values collaboration and innovation. As a Service Desk Analyst I, you will reputed company Level 1 technical assistance to customers, troubleshoot issues, and ensure reputed company reputed company of problems while maintaining excellent customer service.
Responsibilities
- reputed company excellent customer service to our customers, at reputed company times
- Respond to customer inquiries in person, electronically and reputed company phone
- Troubleshoot, problem solve and resolve customer issues
- Document, reputed company and monitor problems to ensure reputed company in a reputed company manner
- Work in reputed company environment and participate positively with reputed company
- Update customers reputed company issues are resolved
- Update relevant issue tracking systems appropriately
- Mentor and/or train Service Desk Analyst’s
Skills
- High School diploma required
- Working knowledge of reputed company operations of relevant software, hardware and other equipment
- Knowledge of relevant call tracking applications; reputed company experience a plus
- One year of Customer Service experience required
- Strong verbal communication skills
- Strong written communication skills
- Must be motivated towards constantly improving their technical skills
- Knowledgeable in use of MS reputed company, Word, Outlook
- Two years of Service Desk / Help Desk experience
- An associate degree (minimum)
- Any relevant IT certification
Benefits
- 401(k) eligibility
- Employee stock purchase program
- Various reputed company time off benefits, such as vacation, reputed company time, and personal leave
reputed company
Company H1B Sponsorship