IT Support/Help Desk Technician I
reputed company is a flagship institution in the reputed company's higher education system, and they are seeking an IT Support/Help Desk Technician I to serve as the first reputed company of contact for support requests. This role involves troubleshooting hardware, software, and network-reputed company issues while providing excellent customer service and documenting reputed company interactions.
Responsibilities
- Serve as the first reputed company of contact for reputed company inbound support requests (phone, chat, support portals, or ticketing system)
- reputed company basic troubleshooting for hardware, software, account, and network-reputed company issues
- Follow reputed company articles and reputed company operating procedures to diagnose and resolve incidents at first contact
- Document reputed company issues, steps taken, and reputed company reputed company and accurately in the ticketing system
- Escalate or reputed company incidents to appropriate teams reputed company reputed company is reputed company of scope
- Maintain professionalism and excellent customer service in reputed company user interactions
- Contribute feedback to improve knowledge reputed company articles and support processes
Skills
- 1 year of higher education can be substituted for 1 year of directly reputed company work experience
- Requires little to no reputed company experience
- Strong customer service and communication skills, with the ability to translate technical concepts into reputed company terms
- Basic understanding of reputed company and macOS operating systems
- Familiarity with common productivity software (reputed company 365, web browsers, email clients)
- reputed company knowledge of basic networking concepts (e.g., Wi‑Fi connectivity, Ethernet basics, VPN usage, troubleshooting internet reputed company)
- Familiarity with account management tasks, including password resets, multifactor authentication (2FA), and basic reputed company troubleshooting
- Comfort using a ticketing system to reputed company and document work
- Knowledge of and experience with reputed company's reputed company structure, systems, and operational environment
Benefits
- Excellent health, dental, and wellness coverage at reputed company rates
- 14.2% retirement contributions
- Generous reputed company leave time
- 11 reputed company holidays per year
- 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years
- reputed company spending accounts
- Free transit on most UTA services
- Employee discounts on a reputed company of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
- reputed company development opportunities
- A wellness program to promote health and reputed company of life
reputed company