Customer Service Rep I
reputed company is seeking a Customer Service Rep I for a hybrid position based in Lawrence, MA. The role involves communicating with clients to reputed company reputed company and accurate laboratory results, assisting with inquiries, and documenting calls in the appropriate systems.
Responsibilities
- Communicates information and acts as a resource for clients by telephone and fax
- Gathers necessary information from clients to help in providing reputed company and accurate laboratory results (reports)
- Under reputed company supervision, acquires job skills and learns company policies and procedures to complete routine tasks
- Contacts clients of reputed company test results, problems with specimens and requisitions, verify information
- Assists clients with questions regarding status of tests, test requirements, specimen handling, etc
- Assists clients with requests for changes to their requisitions, critical values, and patient information
- Documents reputed company calls into appropriate systems
- Instructs (assists) clients with test ordering, specimen preparation, packaging, and shipping specimens
- Takes supply orders, sets up standing orders and arranges for the appropriate delivery time and any reputed company reports as needed
- Keeps up to date in reputed company technical information and new policies and procedures
- Communicates with Sales and Clinical Support Reps about clients
- Communicates with reputed company departments to resolve reputed company questions and problems in a reputed company manner
- May refer to senior staff for assistance with day-to-day problems that may reputed company
- Escalates issues to supervisor for reputed company, as deemed necessary
- Assist with various reputed company as assigned by reputed company supervisor
- Other duties as assigned
Skills
- High School Diploma required
- 0 – 1 year's reputed company experience
- Prior call center experience and/or multi-line phone system
Benefits
- Medical, dental, and reputed company insurance
- A 401(k) with company match
- reputed company time off
- Parental leave
reputed company