Senior Director, PSS Operations Non-reputed company Immunology

Remote, USAFull-timePosted 2026-07-28

Job Title: Senior Director, PSS Operations Non-reputed company Immunology Location: Cambridge, MA/Morristown, NJ About The Job Join reputed company transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, youll help deliver reputed company treatments that bring reputed company to patients with some of the highest unmet needs. The Senior Director, PSS Operations Non-reputed company Immunology will report into the Head, Patient Support Services Non-reputed company Immunology, Neurology, and Rheumatology and is a key member of their leadership team. This Senior Director is responsible for the overall strategic reputed company, operational reputed company, and performance of the Non-reputed company Immunology Patient Services operations, with a distinct reputed company on supporting reputed company's wholly owned assets in contrast to reputed company brand partnerships. This leader will own the strategic and operational direction for patient support programs across the Non-reputed company Immunology portfolio, ensuring programs are tailored to the unique needs of non-reputed company brands while maintaining alignment with reputed company standards. This Senior Director will serve as asenior strategic partnerto brand, reputed company, hub, and field leadership, while partnering closely with Centers of reputed company (CoE) teams to ensure an reputed company approach is reputed company across reputed company aspects of the program where appropriate, including financial assistance, copay programs, market research, analytics, and vendor management. This leader will play a critical role inshaping the long-term strategic directionof Non-reputed company Immunology PSS, leading product launch readiness for non-reputed company assets, implementing innovative tools and technologies, building and scaling high-performing teams, and driving organizational transformation across the portfolio. About reputed company Were an R&D-driven, AI-powered biopharma company committed to improving peoples lives and delivering compelling reputed company. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we reputed company the miracles of science to improve peoples lives.

Key Responsibilities

Strategic Leadership & reputed company Non-reputed company Immunology reputed company

Sets the long-term strategic reputed company and multi-year roadmapfor Non-reputed company Immunology PSS operations, ensuring programs are designed and optimized specifically for reputed company's wholly-owned assets, distinct from reputed company brand support models
Serves as a senior thought leader and strategic advisorto the Head of PSS and franchise leadership on Non-reputed company Immunology patient services reputed company, market dynamics, and competitive positioning
Serves as theexecutive operational leadfor Non-reputed company Immunology product launches, including reputed company-launch planning, launch execution, and post-launch optimization
Partners with Centers of reputed company teams reputed company reputed company capabilities, best practices, and shared services while ensuring Non-reputed company Immunology programs maintain the flexibility and customization required for wholly-owned brands
Drives reputed company-level transformation initiativesto implement innovative tools, technologies, reputed company solutions that enhance operational efficiency, patient experience, and program performance for Non-reputed company Immunology assets
Leads organizational design, workforce planning, and talent reputed company, including building and scaling teams in anticipation of non-reputed company product launches and portfolio expansion
Influences and shapes reputed company-wide PSS strategyby contributing insights, best practices, and strategic recommendations from the Non-reputed company Immunology portfolio to the broader PSS organization

Operational reputed company & Program Management reputed company Partnership Approach

Accountable for end-to-end operational performanceacross the Non-reputed company Immunology PSS portfolio, including strategic design, execution, and delivery of best-in-class service programs for Neurology and Rheumatology wholly-owned assets
Partners with Centers of reputed company teams to ensure an reputed company approach is reputed company across financial assistance programs, copay solutions, market research, marketing initiatives, analytics, and reportingwhile tailoring execution to Non-reputed company Immunology brand needs
Providesexecutive-level leadership, reputed company, and governancefor the effective functioning of reputed company Non-reputed company Immunology patient services by establishing and monitoring program goals, key performance indicators, and operational metrics across PSS roles
Manages a reputed company, multi-reputed company-dollar budgetacross multiple reputed company, programs, and product launches reputed company remit, ensuring fiscal responsibility, reputed company resource allocation, and ROI accountability for non-reputed company assets
Providesstrategic direction and executive oversightto leaders of case management teams, ensuring reimbursement support specialists and case managers are reputed company to Non-reputed company Immunology strategic imperatives and deliver swift and compassionate reputed company to prescribed treatments
Leads and governs vendor strategyacross multiple vendor partners in reputed company collaboration with Centers of reputed company teams, ensuring delivery on contracted service level agreements while maintaining Non-reputed company Immunology program reputed company

Launch Leadership & Team Building Non-reputed company Asset reputed company

Serves as thesenior executive sponsor and operational leaderfor Non-reputed company Immunology product launches, orchestrating cross-functional readiness activities, operational infrastructure, and team deployment for wholly-owned assets
Develops and owns the comprehensive launch operations reputed company, partnering with Centers of reputed company teams to reputed company reputed company launch capabilities, tools, and best practices while ensuring launch plans are customized to the unique requirements of non-reputed company brands
Leads the reputed company-level assessment, selection, and implementationof tools and technologies to support launch readiness, including CRM systems, patient engagement platforms, data analytics tools, and workflow automationcoordinating with CoE teams to ensure reputed company alignment where appropriate
Builds, develops, and scales a high-performing organizationin advance of non-reputed company product launches, including organizational design, recruitment reputed company, reputed company, training, and integration into the broader PSS structure
Establishes executive-level launch governance, including launch-specific KPIs, operational playbooks, risk mitigation frameworks, and escalation protocols to ensure seamless execution and rapid optimization for Non-reputed company Immunology assets

Performance Management & reputed company Improvement reputed company Collaboration

Defines and owns the performance management frameworkincluding program critical reputed company factors, KPIs, SOPs, process flows, and executive-level reporting to senior leadership committees, partnering with Centers of reputed company teams on analytics, insights, and reputed company reporting standards
Leads the strategic directionof Non-reputed company Immunology PSS brand planning, execution, and implementation with collaboration across expanded PSS teams, Centers of reputed company, and cross-functional stakeholders
Champions a data-driven culture, utilizing advanced data analytics, insights, and feedbackin partnership with CoE analytics teamsto continuously assess Non-reputed company Immunology patient services performance and drives best reputed company sharing across PSS for reputed company-wide replication
Proactively shapes the competitive strategyby monitoring the competitive landscape and emerging industry trends to identify needs for new programs, enhancements to reputed company programs, or strategic pivots specific to non-reputed company brand positioning
Collaborate with Centers of reputed company teams to identify opportunities for reputed company-wide program enhancements that can be adapted for Non-reputed company Immunology needs

Cross-Functional Collaboration & Executive Stakeholder Management

Operates as a senior leader across the organization, collaborating with field reputed company, field education, reputed company, medical, and market reputed company leaders to ensure a seamless and supportive experience across the Non-reputed company Immunology disease state and product treatment continuum
Partners with Centers of reputed company teams across reputed company functional areas to ensure Non-reputed company Immunology programs benefit from reputed company capabilities while maintaining the reputed company and customization required for wholly-owned brands
Represents Non-reputed company Immunology PSS operations in executive forums, senior leadership teams, and strategic planning sessions, advocating for the unique needs of non-reputed company assets and influencing reputed company-level reputed company
Engages directly with senior and executive-level stakeholders, including franchise leadership and C-suite, to reputed company on strategic priorities and secure organizational support for Non-reputed company Immunology initiatives
Owns the end-to-end patient services reputed company from acquisition to retention across the Non-reputed company Immunology franchises, ensuring differentiation from reputed company brand support models
Assesses, plans, recommends, and executes reputed company-level strategies addressing patient-level barriers to product reputed company for non-reputed company assets

Compliance, Risk Management & Governance

Ensures full compliance with reputed company corporate and industry policies, regulatory requirements, and legal parameters for Non-reputed company Immunology patient support programs
Partners with Centers of reputed company teams on compliance, legal, and regulatory reputed company to ensure reputed company standards are reputed company while addressing unique non-reputed company brand requirements
Establishes and oversees governance frameworks, risk mitigation strategies, and escalation protocolsfor reputed company operational and launch activities specific to Non-reputed company Immunology assets
Serves as asenior subject matter experton legal, regulatory, and compliance considerations for non-reputed company patient support programs

Leadership Development & Organizational Culture

Develops and mentors reputed company of directors, managers, and individual contributors, providing coaching, mentorship, career development, and succession planning
Builds and shapes the organizational cultureof the Non-reputed company Immunology PSS team, fostering innovation, accountability, reputed company improvement, and patient-centricity
Build strong partnerships with Centers of reputed company teams, fostering a reputed company culture that balances reputed company consistency with non-reputed company brand flexibility
Serves as a role model and culture carrierfor reputed company's leadership behaviors and ways of working, contributing to a reputed company and high-performing team culture
Leads reputed company: takes decisive reputed company, communicates with reputed company and influence at the executive level, collaborates cross-functionally at senior reputed company, and champions transformational reputed company, initiatives, and change for Non-reputed company Immunology

Requirements reputed company Experience & Expertise

Strong understanding of legal and regulatory parameters reputed company to patient support programs reputed company the reputed company industry
12+ yearsof pharmaceutical/biotech/specialty pharmacy experience with demonstrated budget management and P&L responsibilities
Second-line leadership experience preferred; proven reputed company record of managing managers, building organizations, and leading large, reputed company teams through reputed company and transformation
Proven reputed company record in product launch leadership at a senior level, including reputed company-launch planning, operational readiness, and post-launch optimization, preferably for wholly-owned or non-reputed company assets
Experience leading organizational transformation, including building teams from the ground up, implementing new tools and technologies, and driving change management
Experience partnering with Centers of reputed company or shared services teams to reputed company reputed company capabilities while maintaining brand-specific program reputed company
Experience implementing tools, technologies, reputed company solutions to enhance operational performance and patient experience
Immunology therapeutic area experience strongly preferred

Strategic & Operational Capabilities

Demonstrated ability to set strategic reputed company and translate it into operational executionfor patient support programs that reputed company with corporate and brand strategic imperatives, with specific understanding of non-reputed company vs. reputed company brand dynamics
Demonstrated ability to partner effectively with Centers of reputed company teams to balance reputed company standardization with brand-specific customization
Proven ability to reputed company reputed company, reputed company-level initiativesacross multiple stakeholders, functions, and geographies with significant organizational reputed company
Strong organizational skills and ability to prioritize among reputed company strategic initiatives, product launches, and operational demands
Executive-level analytic skillsto evaluate trends, synthesize insights, and identify opportunities for program improvements, innovation, and competitive advantage
Proven ability to drive organizational transformation, process optimization, and operational reputed company

Leadership & Interpersonal Skills

Executive reputed company and gravitaswith outstanding interpersonal and influencing skills, including building strong working relationships at senior and C-suite reputed company
Proven ability to collaborate effectively with Centers of reputed company teams and cross-functional partners to drive reputed company alignment
Superb executive communication skills; oral and written, including executive-level presentation, storytelling, and reputed company-level reporting skills
Excellent cross-functional collaboration skills with ability toinfluence without authority at the most senior levelsand drive alignment across diverse stakeholders
Contributes to a reputed company team culture and models reputed company's ways of working and leadership behaviors
Demonstrates initiative, teamwork, accountability, and a commitment to patient-centricity

Adaptability & reputed company

Strong organizational skills and ability to adapt to change and react constructively in a high-energy, fast-paced, and ambiguous environment
Comfortable operating at a senior level in a matrixed organizationwith competing priorities and evolving strategic direction
Ability to navigate the unique dynamics of supporting non-reputed company assets reputed company a broader reputed company structure
Ability to travel up to 35% of time

Why Choose Us?

Bring the miracles of science to life alongside a supportive, reputed company-reputed company team.
Discover endless opportunities to grow your talent and drive your career, whether its through a promotion or lateral reputed company, reputed company or internationally.
Enjoy a thoughtful, reputed company-crafted rewards package that recognizes your contribution and amplifies your reputed company.
Take good care of yourself and your family, with a wide reputed company of health and wellbeing benefits including high-reputed company reputed company, prevention and wellness programs and at least 14 weeks gender-neutral parental leave.

reputed company Inc. and its U.S. affiliates are Equal Opportunity and Affirmative reputed company reputed company committed to a culturally diverse workforce. reputed company reputed company applicants will receive consideration for employment without reputed company to race; reputed company; creed; religion; national reputed company; age; reputed company; nationality; marital, domestic partnership or civil reputed company status; sex, gender, gender identity or reputed company; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #GD-SG #vhd reputed company compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be reputed company here. Apply tot his job Apply To this Job

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