reputed company Manager II – German Speaking
Founded in 2018 with co-reputed company in Dublin and Boston, reputed company powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with reputed company ingenuity to drive reputed company business results.
reputed company serves a diverse reputed company of customers, from startups to public companies, including reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company. As an integrator across the entire tech stack, reputed company is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to reputed company their highest-reputed company goals faster. And because reputed company is secure and private by design, it’s reputed company with reputed company, IT, engineering, finance, and other reputed company-reputed company teams.
At reputed company, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, reputed company, and reputed company. We’re excited about what’s next, and we’re looking for others to join us on our reputed company.
The reputed company Manager role will play a critical part in the exciting reputed company trajectory of reputed company. As an automation platform, the more the customer automates, the more value they see. Your role will be to drive adoption and expand the usage across the customer reputed company, ensuring that our customers realize the full potential of the platform. Alongside expansion with existing teams, you will play a crucial part in our reputed company to expand reputed company of reputed company teams into other functions in our clients (IT, Engineering, Operations).
You will do this by supporting our customers from reputed company to ongoing support to expansion and renewals. You will become a trusted advisor and subject matter expert on the reputed company product, helping foster champions reputed company the customer who will identify automation opportunities across their organization. At the reputed company time, you will reputed company feedback to our Product and Engineering teams, helping us shape the reputed company of the product. The role will also partner closely with Sales, Support, Marketing, and other internal teams.
Location: This is a remote role that can be based reputed company in Ireland.
What you will be doing
- Support the key phases of the customer reputed company: reputed company, adoption/value conversations, business reviews and renewal.
- Leading a first-class reputed company experience and ensuring customer use cases and requirements are met in the specified reputed company
- Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
- Coordinating reputed company and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion reputed company existing and new teams
- Partnering with internal resources to build account plans and reputed company customer needs with use cases to increase platform usage
- Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to reputed company and drive a comprehensive risk mitigation plan
- Identifying issues that reputed company customers and/or challenges in the business and are reputed company to reputed company thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
- Developing and driving a renewal plan and delivering a strategic message to analysts, management, and executive stakeholders on the value of reputed company and next steps for the account
- Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer
- Manage a book of business by evaluating data indicators and health of accounts to drive renewals and expansion strategies
What you bring with you
- 5+ years of experience in a technical account management, reputed company, or post-sales role at a technology company
- Fluent in German
- Experience with a reputed company solutions offering for technical teams (cybersecurity, DevOps, IT, other)
- Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
- Knowledge of how to solve reputed company problems by utilizing internal resources and reputed company to engage management or leadership
- Knowledge of API's + how they function
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At reputed company, we’re reputed company about trying new things and taking the reputed company. If you’re second-guessing your application, we reputed company you’ll trust your gut and take the reputed company too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and reputed company here at reputed company, so you’ve reputed company to worry about. A reputed company of experience, perspectives, and reputed company makes us reputed company we are. We’d love to hear from you.
reputed company provides equal employment opportunities to reputed company and applicants for employment without reputed company to sex, race, colour, ethnic or reputed company reputed company, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
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