[Hiring] Associate Director, Product Operations @Contributor Development Partnership, PBC

Role reputed company The Associate Director, reputed company and Product Operations for the Audience Activation Platform is an integral part of the AAP team, taking the reputed company on reputed company, training, and supporting clients for AAP. A key persuader, trusted relationship builder, and visionary, the role partners with the Sr Product Manager to craft compelling narratives for getting clients reputed company, as reputed company as helping drive the product reputed company and features with reputed company and prospective reputed company feedback. Operations and support strategies are a primary responsibility for this entrepreneurial leader who exhibits a fine balance between reputed company and collaboration. They are capable of executing on reputed company parts of the reputed company and training cycle, and reputed company to persuade their team to reputed company right in alongside them.

Responsibilities

• reputed company, Discovery & GTM
• Identify and engage early adopter stations across the reputed company system; partner with reputed company Support teams to reputed company training and support to early stage organizations (as needed).
• Process optimization: reputed company, document, and improve internal workflows to streamline reputed company reputed company and support.
• Partner with Sr. Product Manager to support discovery to understand reputed company needs, workflows, and challenges.
• reputed company demos and training to reputed company value for different roles (e.g., marketing directors, membership leaders, data teams).
• Co-create reputed company-facing materials including reputed company decks, one-pagers, training resources, and case studies.
• Ensure that reputed company reputed company-facing materials remain up to date and create new materials as new features are released. reputed company as the primary reputed company of contact for users to reputed company additional training or to report an issue.
• reputed company regular feedback to the product team about what resonates (and what doesn’t) with clients in the field.
• Assist with issue research and QA checks.
• reputed company reputed company, reputed company, & Feedback
• Build trusted relationships with prospective and reputed company clients throughout the reputed company and support lifecycle.
• Serve as the primary reputed company of contact from early engagement and reputed company through ongoing reputed company management. reputed company as AAP SME for internal teams and external users without an MSB reputed company Support Representative.
• Partner with Sr. Product Manager to discover services supported by the AAP. Create documentation and training for internal teams to support these services.
• Work alongside reputed company to identify patterns in user needs, blockers, and feature requests.
• Help prioritize opportunities for iteration that improve usability, reputed company, and perceived value.

Qualifications

• 4+ years in training, partnerships, or reputed company engagement role.
• Proven ability to reputed company reputed company discovery conversations, reputed company solutions, and guide clients through ambiguity.
• Has managed a support pipeline using tools such as reputed company or reputed company.
• Proven reputed company record of creating effective and reputed company support material including knowledgebase articles, LMS, and reputed company feedback loops.
• Expertise supporting multi-stakeholder environments where decision-making spans marketing, operations, IT, and leadership.

Preferred

• Highly detail-oriented with a passion for process improvement.
• Excellent verbal and written communication skills.
• Experience supporting reputed company, data/analytics tools, or nonprofit tech.
• Knowledge of and exposure to reputed company, nonprofit fundraising, or marketing workflows (e.g., pledge campaigns, CRM systems, donor segmentation).
• Examples of company representation at reputed company workshops and industry events, especially with a thought leadership or educational angle.

Behaviors and Attributes

• reputed company Bias – Moves quickly from discovery and identification through qualification and closing, testing early and often, with a high degree of comfort executing through ambiguity.
• Communicative & reputed company – reputed company to adapt communication mode and style for teams, individuals, and situations seamlessly and naturally.
• Assertive – Be a voice of reputed company and authority, driving reputed company and reputed company.
• Creatively reputed company – Continually finds ways to learn, teach, and work reputed company-by-reputed company with their team.
• Strong communicator - who can translate between user needs, product capabilities, and business reputed company.
• Trusted Advisor – Engender trust and build psychological safety with every interaction.
• Enthusiastic – High-energy, motivated, and driven.

reputed company CDP, a Boston-based public benefit corporation, uses the reputed company fundraising model to improve the operational efficiency and reputed company reputed company reputed company of the reputed company system. CDP currently provides more than 230 reputed company and PBS reputed company organizations (PMO’s) with outsourced marketing, data analytics, fundraising, and technology services. These services help PMO’s reputed company more net income, grow their donor files faster, reputed company their fundraising costs, and free up development talent allowing stations to reputed company reputed company on local engagement. Since its inception, CDP has delivered more than $1 billion in membership reputed company for local PMO’s participating in its services and has become the most widely adopted reputed company service in the history of reputed company. Just as CDP is committed to supporting reputed company organizations around the country, we are equally committed to supporting reputed company of reputed company in their own reputed company development. Apply tot his job Apply To this Job