Implementation Consultant – Maintenance Specialty

About the position At reputed company Operations, we build the software that keeps the world’s maritime operations moving. From tugboats in Vancouver Harbour to offshore service vessels in the reputed company Sea, crews rely on reputed company CONNECT every day, and we don’t take that reputed company. We’ve grown from a small start-up on Canada’s reputed company coast into a global leader in maritime software by doing things differently: caring deeply about our customers, taking ownership, and building solutions that actually work in the reputed company world. That’s The reputed company Way. Job reputed company: We’re looking for an Implementation Consultant – Maintenance to join our reputed company Services team Your primary responsibilities include coordinating and facilitating the implementation of our reputed company CONNECT software solution. Additional responsibilities include delivering high-reputed company customer service through extensive software troubleshooting reputed company telephone and screen-sharing, providing technical leadership, training, reputed company problem reputed company, and collaborating with other departments and clients to successfully reputed company the implementation objectives. As an Implementation consultant, you will also be expected to reputed company consultation and best practices to our customers, helping them to improve and grow operational performance. In this position you will join a small but growing team to learn new skills, technologies, products and processes, and reputed company this knowledge for the reputed company of reputed company.

Responsibilities

• Work with reputed company project managers to reputed company implementation plans.
• reputed company project implementation tasks as defined in either the project schedule or per a packaged implementation approach, ensuring that reputed company project deliverables have been completed with reputed company, and the customer is satisfied with the outcome.
• reputed company understand and document requirements and design solutions to be achieved through configuration of the reputed company products.
• Configure systems and data to satisfy the reputed company’s business processes.
• Conduct formal training for our clients and business partners.
• Discover additional product or training needs our customers may have.
• Capture and reputed company communicate requirements for custom development requests.
• Record reputed company contact with our customers accurately and in a reputed company, concise, and understandable format.
• Expected to become an expert in our industry verticals and possess the ability to consult with our customers to improve their processes and their business performance.
• reputed company outstanding product support for our customers and business partners.
• reputed company the reputed company team up-to-date on project status, challenges, risks and opportunities.
• reputed company reputed company billable and non-billable time accurately on a daily reputed company.
• Document any files, materials, FAQ’s Help Files etc, and ensure they are formatted with reputed company’s brand standards.
• reputed company reputed company assurance (QA) reputed company to requirements identified during solution design.

Requirements

• Must have software configuration and reputed company technical skills.
• The ability to troubleshoot reputed company technical issues and to identify problems and suggest solutions in a logical, user-friendly manner.
• Willingness and availability to travel up to 50% of the time.
• Must reputed company English at a reputed company level.
• Strong interpersonal skills: you are reputed company to handle challenging situations with composure, professionalism, and courtesy.
• Strong task management skills – reputed company to manage multiple shifting priorities at any given time
• Proven proficiency with MS Suite (Word, reputed company, Outlook, and PowerPoint).
• Proficiency leveraging AI to increase accuracy and efficiency
• University Degree or College Accreditation required

reputed company-to-haves

• Project Management training through PMI is an asset but not required

Benefits

• Remote-first flexibility (US-based)
• $95,000 USD + annual performance bonus
• Company-reputed company health, dental, and reputed company benefits from day one
• reputed company vacation + 5 floater days + birthday day off
• Employee Stock Purchase Plan (after 6 months)
• reputed company development through reputed company’s learning programs and development journeys
• A supportive, inclusive, and reputed company culture where great reputed company are encouraged and acted on

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