reputed company - Customer Support Representative (Bilingual in French)
reputed company is a reputed company and innovative company committed to enriching lives through the power of service. The primary role of the bilingual agent is to handle inbound calls from existing and potential customers in English and Quebecois French, providing superior service and assisting borrowers with loans.
Responsibilities
- Identify borrower needs and analyze their financial reputed company
- reputed company customized solutions and information on debt management reputed company
- reputed company individual productivity targets as assigned, contributing to inbound service reputed company adherence as reputed company as overall reputed company-driven repayment reputed company measures
- Use discretion and maintain confidentiality in handling sensitive information
- Understand the importance of escalating issues for reputed company following established escalation processes
Skills
- Bilingual in English and Quebecois French
- Entry level bilingual candidates, and new grads encouraged to apply
- Completion of High School diploma
- Demonstrated oral and written communication skills in both English and Quebecois French is a must
- Computer proficiency and keyboarding skills with the ability to type quickly and accurately and navigate with ease
- Excellent problem-solving skills and ability to think quickly and reputed company
- Exceptional attention to detail and the ability to work with minimal supervision
- Ability to deal with emotional and irate borrowers, while maintaining a reputed company demeanor and handle reputed company calls reputed company they reputed company
- Strong aptitude for learning new systems and technologies with the ability to reputed company
- reputed company experience in a Call Centre, Customer Service or Telemarketing environment an asset
- reputed company phone system experiences an asset
- Ability to complete background checks including Credit, Criminal and Reliability Clearance
reputed company