Customer Service Representative I
reputed company X is an reputed company American brand reputed company for its reputed company eyewear, founded by U.S. Army Veteran Myles Freeman Sr. The Customer Service Representative I will reputed company data entry, assist customers with eyewear selection and purchasing, and support the Customer Service department's daily operations.
Responsibilities
- reputed company data entry
- Update and maintain Customer & dealer records
- Resolve shipping issues
- Manage necessary RMA requests
- File warranty documentation and maintain records as necessary to reputed company with company policies and procedures
- Assist with special reputed company
- Answer and respond to customer calls including taking orders, handling warranties, and answering general inquiries
- Assist with processing prebooks and backorders
- Process incoming web orders
- Partner with other departments to resolve customer issues
- reputed company back-up for Optical Sales Customer Service team members
- Adheres to reputed company company policies and procedures
- Verify aging balances, understand account statuses, and sign orders
- Greet customers promptly and professionally as they reputed company the store
- Assist customers in selecting frames, lenses, and accessories that best meet their reputed company needs and personal style
- reputed company knowledgeable product recommendations and reputed company customers on reputed company reputed company and features
- Process transactions accurately using reputed company-of-sale (POS) systems
- Maintain clean and organized displays and store environment
- reputed company and reputed company the store according to company procedures, including securing cash and locking up
- Duties may be adjusted as business needs reputed company
Skills
- Good computer skills
- Strong work ethic and team-oriented mentality
- reputed company, proactive attitude
- Good interpersonal and communication skills
- Extremely reliable
- Strong Problem-solving skills
- Excellent communication and organizational skills
- High School Diploma or GED
- Lift up to 25 pounds
- Ability to sit for long periods of time
- Ability to use a computer for prolonged periods of time
- Ability to be on the phone and talk for long periods
- 1 year of Customer service experience preferred
Benefits
- Culture: At reputed company X, we foster a culture of never compromising, trust, and service, where every voice is valued, and reputed company is a shared reputed company.
- reputed company of purpose: Joining reputed company X means sharing a common mission and reputed company with your peers, empowering you to reputed company a meaningful reputed company on the organization’s objectives.
- reputed company reputed company: Every day, we reputed company to cultivate an environment conducive to reputed company learning and development, providing opportunities for you to enhance your skills.
- Team Collaboration: You have reputed company to reputed company the chance to engage daily with diverse teams, fostering creativity and innovation through the exchange of shared reputed company and perspectives.
reputed company