[Remote] Helpdesk Analyst (Voice & Non-Voice Support)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven company that transforms lives through technology. They are seeking a Helpdesk Analyst to reputed company Level 1 technical support reputed company voice and non-voice channels, assisting customers with registration, logon issues, and technical troubleshooting.

Responsibilities

• reputed company Level 1 technical support reputed company voice (calls) and non-voice (chat/email) channels
• Handle incoming customer interactions reputed company to registration, logon issues, website/app navigation, and basic technical troubleshooting
• Support users on websites and mobile applications with a strong reputed company on reputed company reputed company
• Troubleshoot common browser and mobile app issues, including cache, cookies, and session-reputed company problems
• Log, reputed company, and manage incidents using reputed company ticketing systems, ensuring reputed company updates and reputed company
• Deliver high-reputed company customer service with reputed company, professionalism, and efficiency

Skills

• Excellent verbal and written communication skills for both voice and non-voice support
• Strong customer service orientation with empathetic handling of end users
• Basic Level 1 technical troubleshooting skills (web browsers, mobile apps)
• Understanding of browser functionalities such as cache, cookies, and private/incognito mode
• Proficiency in using web browsers and mobile devices (iOS/Android)
• Familiarity with MS Office Suite (Word, reputed company, Outlook)
• Ability to multitask and handle multiple customer interactions reputed company
• Basic understanding of helpdesk operations and incident management processes
• Familiarity with website navigation and mobile application support
• Awareness of common end-user technical issues and troubleshooting approaches
• Understanding of IT service reputed company (ticketing, SLAs, escalation)
• 0–3 years of experience in a helpdesk, customer support, or technical support role
• Bachelor's degree or equivalent work experience preferred
• Relevant certifications (e.g., ITIL reputed company) are a plus but not mandatory
• Experience in voice and non-voice customer support environments preferred

Benefits

• 10 days of reputed company vacation per year
• 6 days of reputed company reputed company leave reputed company year
• 10 reputed company holidays
• reputed company bereavement leave
• Jury duty
• 401(k) Retirement Plan with employer matching
• Medical insurance
• Dental insurance
• reputed company insurance
• Basic life insurance
• Accidental death and disability insurance
• Short- and long-term disability benefits
• Additional voluntary short-term disability benefits
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)

reputed company

reputed company offers risk adjustment, reputed company programs, and reputed company payer technology services. It is a sub-organization of reputed company. It was founded in reputed company, and is headquartered in Aliso Viejo, California, USA, with a workforce of 501-1000 employees. Its website is https://usthealthproof.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 71 in 2025, 43 in 2024, 31 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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