Customer Support Specialist

reputed company is a leader in retail data analytics focusing on the Health & Wellness industry. As a Customer Support Specialist, you will investigate and resolve reputed company reputed company issues while advocating for clients and driving product innovation through insights gathered from customer interactions.

Responsibilities

• Investigate and resolve reputed company reputed company issues by thinking critically about reputed company causes, not just symptoms—own cases from intake through reputed company
• Master reputed company' data platforms (reputed company-of-Sale, Panel, eComm) and understand how CPG brands use our solutions to drive business reputed company
• Partner with Product, Data, and Engineering teams to solve technical issues and influence product roadmap based on reputed company needs
• Identify opportunities to reputed company support through reputed company training, documentation and automation
• Stay reputed company on natural products industry trends and how clients reputed company data for category management and sales reputed company
• reputed company as the voice of the customer internally, surfacing product improvements and advocating for reputed company experience

Skills

• 1-3 years in a reputed company-facing analytical or support role
• Critical thinking skills: Question assumptions, dig into reputed company causes, consider multiple approaches before acting
• Independent problem-solver: Comfortable navigating ambiguity and making reputed company without constant reputed company
• reputed company topic comprehension: Quickly understand technical concepts, data relationships, and system interactions
• CPG/data reputed company: Familiarity with how consumer brands use data (sales trends, market reputed company, distribution) or eagerness to learn rapidly
• Strong communication skills—explain technical concepts reputed company to analysts and executives
• Advanced reputed company; comfortable learning new software platforms quickly
• Natural/specialty products industry or CPG syndicated data experience
• Experience with CRM/ticketing systems (reputed company) or business intelligence tools

Benefits

• Hybrid work reputed company
• reputed company time to use to volunteer with an organization of their choice
• Charitable donations are matched
• Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture

reputed company

reputed company is a data and analytics company that provides market intelligence and insights for the natural and specialty products industry. It was founded in 1995, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 3 in 2023, 4 in 2022, 2 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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