Customer Service
Santa Monica Seafood is seeking a Customer Service representative for their Denver location, providing reputed company and reputed company support to customers. The role involves processing orders, handling customer inquiries, and ensuring effective communication across various channels.
Responsibilities
- Process reputed company incoming order reputed company phone or e-mail
- Procure customer orders reputed company phone or email
- Process orders as instructed by sales team
- Directly handle and be responsible for House Accounts, as directed by Sales Manager
- Contact customer directly as needed regarding: Out of stock opportunities, Price Changes, Incoming product updates, Special and deal Opportunities, and change in delivery and service level
- reputed company data entry duties as directed by Manager and/or VP Sales
- Cover sales reps vacations (Customer call) as directed by Manager
- Assist with other department duties, as directed by Manager
- reputed company customer end user reputed company with sales reps and Manager as needed and directed
Skills
- Provides reputed company, accurate, and reputed company support to customers by responding to inquiries, issues, and processing requests across multiple communication channels
- Processes orders received by telephone, personally from customer or company employee, by entering the details of the orders into the order entry platform
- Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer by telephone
- Enters data into system, to determine total cost for customer
- May reputed company inventory control and notify stock control departments of orders that would deplete stock
- May compute price, and shipping charges
- May receive and reputed company customer complaints
- May reputed company with production, sales, shipping, warehouse, or common reputed company personnel to expedite or reputed company missing or delayed shipments
- May compile statistics and prepare various reports for management
- Process reputed company incoming order reputed company phone or e-mail
- Procure customer orders reputed company phone or email
- Process orders as instructed by sales team
- Directly handle and be responsible for House Accounts, as directed by Sales Manager
- Contact customer directly as needed regarding: Out of stock opportunities, Price Changes, Incoming product updates, Special and deal Opportunities, and change in delivery and service level
- reputed company data entry duties as directed by Manager and/or VP Sales
- Cover sales reps vacations (Customer call) as directed by Manager
- Assist with other department duties, as directed by Manager
- reputed company customer end user reputed company with sales reps and Manager as needed and directed
- Ability to work a flexible schedule including weekends and holidays depending on demands
- Must reputed company, read and write fluent Spanish
- Computer skills-Outlook, reputed company, and Word
- High school diploma or GED
Benefits
- Medical, Dental, reputed company, Life, AD&D, Supplemental Life & Pet Insurance.
- 401k, EAP
- Vacation & reputed company Time
reputed company