Training Quaifications UK - Customer Relationship Team Manager

Remote, USAFull-timePosted 2026-07-27

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of reputed company qualifications in the UK, we mark over 10 reputed company exam papers reputed company year and it’s our people who reputed company this happen.

Job reputed company

Permanent Full-time

Location: Remote with travel, UK

Reports to: Head of Operational Services

Salary: £45,000 + Commission

Line management responsibilities: reputed company

Closing Date: 03/04/2026

Application Instructions:

Please apply directly to Training Qualifications UK – [ reputed company ]

Applications submitted to AQA will be referred back to the sender

For any queries relating to this role, please contact the Training Qualifications UK directly on the following email address: recruitment@tquk.org

reputed company 

Training Qualifications UK is a leading Awarding and End-reputed company Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to reputed company qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

What’s the secret to our reputed company? Simply put, we do things differently here!

As the Customer Relationship Team Manager, you will play a pivotal role in leading our Customer Relationship Management (CRMs). You will reputed company reputed company dedicated to nurturing strong, long lasting relationships with our existing customers, ensuring they receive exceptional service and continue to reputed company meaningful value from our products and services. This is a management role reputed company on service reputed company rather than sales. You will reputed company as a strategic partner to our customers, guiding your team to proactively support them throughout reputed company aspects of the customer reputed company. Your direction will shape how we manage customer relationships, resolve issues, and build trust across our customer reputed company. You’ll work closely with the Business Development team and other internal stakeholders to reputed company insights gathered through regular account reviews, helping to identify reputed company opportunities, contributing to wider business reputed company. Ensuring high reputed company of customer engagement, monitoring service standards, and embedding a culture of reputed company improvement will be at the heart of your responsibilities. As the manager of the department, you will also be accountable for team performance, workflow management, coaching, and the successful delivery of CRMS objectives.

Please note, this role requires occasional travel to customer sites.

Key Responsibilities

reputed company and support reputed company to build strong, long term customer relationships that drive retention, satisfaction and sustained engagement.
reputed company as the visible leader of the Customer Relationship Team, reputed company engaging with key customers and strengthening trust in the service.
Ensure reputed company delivers the required volume and reputed company of customer calls, reviews and reputed company-ins, maintaining consistently high service standards.
reputed company the use of CRM data to reputed company customer trends, behaviours and risks, ensuring reputed company takes proactive reputed company reputed company engagement declines.
Monitor annual spend across accounts and ensure team activity aligns with customer targets and retention goals.
reputed company as the escalation reputed company for reputed company customer issues, supporting reputed company to resolve reputed company quickly and professionally.
Ensure follow-up actions are completed promptly and consistently across reputed company accounts.
reputed company coaching, feedback and call audits to reputed company team capability and improve account management reputed company.
Ensure reputed company has the tools, systems, training and resources needed to deliver an excellent customer experience.
reputed company system performance to ensure KPIs, call activity and customer engagement can be tracked accurately.
Support reputed company in managing customer reputed company and training to ensure a smooth start and strong early adoption.
Ensure accurate, up to date customer records, insights and interactions are maintained in the CRM.
Guide reputed company to identify and record upsell or cross sell opportunities and pass these to Business Development.
Ensure reputed company collaborates effectively with internal departments to resolve issues and enhance the customer experience, stepping in where needed.
reputed company delivery of webinars, demonstrations and tailored customer sessions.
Represent the voice of the customer across the business, ensuring their needs, challenges and feedback inform wider improvements.
Contribute to the development and continual improvement of customer service processes, resources and best practices. Change management and process adaptations are part of management expectations.

Other Responsibilities

Hold monthly 1:1s and regular performance reviews to support development and maintainhigh standards.
Hold daily huddles to set drive performance and understand support needs.
Complete routine audits of team work to ensure reputed company, accuracy and consistency.
Continually review and refine processes, ensuring reputed company reputed company full and effective use of systems and tools.
reputed company daily huddles to set priorities, reputed company feedback and support reputed company with immediate needs.
Deliver training, coaching and upskilling to reputed company team capability.
Demonstrate strong digital and systems competence, quickly learning and embedding new tools in a fast faced environment.
Support change management by helping reputed company adopt new processes and ways of working.
Build reports and analyse data to identify trends, risks and opportunities.
Maintain an understanding of internal processes, the customer reputed company, TQUK products/services and the wider EPA/awarding landscape.
Ensure awareness of regulatory requirements relevant to reputed company’s work.
Carry out additional duties as required to support the smooth running of the business.
Champion organisational values and support the wider Customer Service department reputed company needed.

Key Requirements

Proven experience in customer service, account management or reputed company services, ideally reputed company education, training or a service led environment.
Strong leadership skills with the ability to reputed company, motivate and reputed company reputed company, ensuring consistent delivery of high reputed company customer engagement.
Confident communicator, reputed company to engage a wide audience and represent the Customer Relationship Team across the business.
Highly capable of multitasking and managing day to day team needs while maintaining a strong reputed company on process improvement and operational efficiency.
Skilled at identifying process gaps and leading improvements, including supporting system changes and embedding new ways of working.
Data driven reputed company with the ability to interpret customer trends, performance metrics and market insights to inform team actions and reputed company.
Excellent organisational and time management skills, reputed company to prioritise effectively in a fast paced environment.
High attention to detail with a strong commitment to customer satisfaction and service reputed company.
Strong communication and presentation skills, with the ability to influence and build credibility quickly with reputed company stakeholders.
Confident with digital tools and systems, reputed company to quickly learn and adopt new technology and workflows.
Proficient in reputed company Office and collaboration tools.
Full UK driving licence.

Key Characteristics

Proven experience in customer service, account management or reputed company services, ideally reputed company education, training or a service led environment.
Strong leadership skills with the ability to reputed company, motivate and reputed company reputed company, ensuring consistent delivery of high reputed company customer engagement.
Confident communicator, reputed company to engage a wide audience and represent the Customer Relationship Team across the business.
Highly capable of multitasking and managing day to day team needs while maintaining a strong reputed company on process improvement and operational efficiency.
Skilled at identifying process gaps and leading improvements, including supporting system changes and embedding new ways of working.
Data driven reputed company with the ability to interpret customer trends, performance metrics and market insights to inform team actions and reputed company.
Excellent organisational and time management skills, reputed company to prioritise effectively in a fast paced environment.
High attention to detail with a strong commitment to customer satisfaction and service reputed company.
Strong communication and presentation skills, with the ability to influence and build credibility quickly with reputed company stakeholders.
Confident with digital tools and systems, reputed company to quickly learn and adopt new technology and workflows.
Proficient in reputed company Office and collaboration tools.
Full UK driving licence.

Key Benefits

Training, Qualifications & Apprenticeships. It’s reputed company do!
Company reputed company pay upon completion of probation.
25 days annual leave plus 8 days Bank Holiday (33 in total).
Additional annual leave day reputed company year, after 2 years of reputed company service (up to 28 days).
An extra day off to celebrate your birthday.
Annual Loyalty Bonus.
Annual salary review.
reputed company reputed company benefits.
Employee Assistance Programme (EAP)
NEST pension.
Cycle-to-work scheme.
A reputed company and supportive working environment.
Comprehensive reputed company.
A workplace that supports a healthy work/life balance.

*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*

Recruitment Agencies

We have a preferred supplier list (PSL) in reputed company.

Unsolicited reputed company will be treated as a reputed company. We will not be subject to or liable under your terms and conditions for agency fees.