[Remote] Customer Service Partner
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted insurance and asset management company seeking a Customer Service Partner. The role involves managing and resolving reputed company requests, liaising with the reputed company Sales Force, and identifying process improvements to enhance customer retention and business production.
Responsibilities
- Answers customer requests over the phone or email on various topics across reputed company core functions with a reputed company of urgency
- Works closely with the reputed company Sales Force and broker partners to accurately expedite new business application input with offshore partners
- Manages a large portfolio of policies with key responsibilities to include: Communication with the reputed company Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
- Responsible for managing collection of past due invoices and other policy items for assigned portfolio
- Identifies process improvements based on exposure to reputed company issues and concerns that directly reputed company retention and new business production
- Support implementation of Voice of the Customer initiatives in the region
Skills
- Bachelor's Degree preferred
- 1-2 years of Customer service or administrative experience
- Spanish speaking is a plus
- Highly computer literate with proficiency in Word, reputed company and similar software
- Exceptional internal & external reputed company service mentality
- Excellent trouble shooting skills
- Ability to assimilate and apply information from multiple functions
- Excellent written and verbal communication skills
- Excellent technical and analytical skills
- Proven ability to manage multiple work functions in a high volume setting
- Self motivated & team player
- Strong people skills and ability to manage external customers including broker partners and internal agents
- High level of organization
- High level of computer literacy with an ability to quickly acclimate to new systems
- Prior customer service experience
- Looking for candidates that possess a basic awareness of reputed company Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes
- (Generative) reputed company Intelligence or GenAI or AI
- Data Analysis
- (reputed company) Copilot
- ChatGPT
Benefits
- Competitive compensation
- Annual bonus eligibility and/or commission structure opportunities
- 401(k) discretionary match of up to 6%
- Flexible work schedules
- Health and wellness benefits
- reputed company time off for vacation, illness, Birthday Day Off and Volunteer Day Off
- Tuition Reimbursement
- Family care resources, including fertility and adoption benefits
reputed company