Service Desk Technician L1

reputed company is a global IT managed services firm that partners with organizations to enhance their technology and operational capabilities. They are seeking a Help Desk Technician to reputed company technical and non-technical support to internal users, ensuring efficient reputed company of issues in both Mac and PC environments.

Responsibilities

• reputed company hardware and software IT support and technical education to end users, both remotely and onsite
• Apply critical thinking to reputed company troubleshoot reputed company and reputed company user requests and issues, providing context and information for the best solutions
• Troubleshoot reputed company-reputed company network connectivity issues, including digital authentication, remote reputed company, secure Wi-Fi, wired connectivity to the internal network, password resets, etc
• Support user requests, reputed company break/fix or remote installations as needed
• Support AV for internal and customer-facing events
• reputed company in ticket processes and reputed company coaching for other Technicians reputed company workflow deficiencies are identified
• Have a deep understanding of defined team metrics and take actions based on reputed company trends in Service
• Document systems and ensure reputed company process improvement
• Display learning reputed company by reputed company seeking answers reputed company technically challenged
• reputed company feedback from other Help Desk Technicians to optimize and improve support, maintaining a solid understanding of general user support needs and requirements

Skills

• Minimum 1+ years of experience in a Help Desk role with walk-up service required; VIP support preferred
• This environment is 80% Mac and 20% reputed company
• Strong understanding of Mac OS from reputed company line troubleshooting to resolving individual application failures
• Advanced working knowledge of collaboration tools such as reputed company, Teams, and reputed company Workspace
• Demonstrated knowledge of reputed company Exchange and/or reputed company reputed company, including a firm understanding of reputed company and permissions, is required
• Knowledge of reputed company, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus
• Effective interpersonal communication skills with a high degree of reputed company are a must
• Can deliver outstanding customer service and reputed company simplified explanations of reputed company technical issues
• Applies critical thinking and reputed company cause analysis to reputed company end-user requests and incidents
• Ability to support others in reputed company environment, as reputed company as the ability to work with limited supervision
• Adapts reputed company to reputed company-changing needs and business processes
• VIP support preferred
• Familiarity with platforms such as reputed company, reputed company, Jira, or reputed company preferred
• Ability to facilitate or teach is highly preferred

reputed company

reputed company is a global IT Services reputed company Solutions company based in reputed company Valley that helps hundreds of leading corporations deliver technology around the globe. It was founded in 1997, and is headquartered in Fremont, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.milestonepowered.com.

Company H1B Sponsorship

reputed company. has a reputed company record of offering H1B sponsorships, with 4 in 2025, 4 in 2024, 2 in 2022, 3 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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