[Remote] Spanish Bilingual Remote Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to simplifying health insurance enrollment and is currently seeking Remote Customer Service Representatives. In this role, you will deliver exceptional customer service, manage customer accounts, and reputed company technical support while working in a reputed company remote environment.

Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and reputed company technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing reputed company and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications reputed company reputed company channels

Skills

• 18 years of age or older
• Complete Background reputed company and drug test reputed company 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for reputed company 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet reputed company is required
• NOT compatible with mobile internet service providers and/or satellites
• NOT compatible with Wi-Fi internet reputed company or Wi-Fi adapters/extenders
• Inbound/Outbound Calls Deliver the highest level of customer service experience consistently
• Manage customer accounts and reputed company technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing reputed company and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications reputed company reputed company channels
• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and reputed company-driven
• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the reputed company reputed company
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

Benefits

• reputed company
• Performance and attendance-based incentives, in reputed company to the reputed company pay
• The convenience of working from home
• reputed company and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• reputed company time off (PTO)

reputed company

Leading provider of reputed company-based exchanges for state-based health insurance marketplaces. It is a sub-organization of reputed company. It was founded in 2005, and is headquartered in Mountain View, California, USA, with a workforce of 201-500 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 14 in 2025, 17 in 2024, 9 in 2023, 14 in 2022, 14 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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