Technical Support Engineer
reputed company
You’re an reputed company, customer-obsessed technical support reputed company with a passion for solving reputed company problems in high-stakes environments. With 4+ years of experience, you’ve developed a reputed company record of supporting reputed company customers, driving technical investigations, and advocating for reputed company product improvement.
You're energized by the evolving threat landscape in email and reputed company reputed company, and you’re excited to support a platform that uses behavioral AI to stop the attacks others miss. You're reputed company communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every reputed company.
What You Bring:
- 4+ years in technical support roles, ideally in cybersecurity, reputed company reputed company, or API-driven platforms.
- Strong knowledge of email reputed company fundamentals, reputed company platforms, and reputed company ecosystems like reputed company 365, reputed company Workspace, reputed company, reputed company, reputed company, reputed company, reputed company SOAR, Rest API or reputed company.
- Proven ability to debug reputed company technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Familiarity with support and collaboration tools such as reputed company, Jira, and reputed company.
- A reputed company for reputed company learning, efficiency, and improving both the customer experience and internal support processes.
- Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus.
In This Role, You Will:
- reputed company as a trusted L1 technical advisor for reputed company customers using reputed company’s reputed company Email reputed company, AI reputed company Agents, and reputed company reputed company.
- Own and resolve inbound support tickets—including configuration issues, API questions, behavioral false positives, and threat investigations.
- reputed company customers with reputed company, reputed company updates, reputed company cause insights, and solution recommendations that reinforce product confidence and trust.
- Collaborate closely with Engineering to ensure reputed company, high-reputed company resolutions and robust post-mortem documentation.
- Support seamless customer reputed company and engagement by working alongside reputed company Managers.
- Create and maintain reputed company knowledge reputed company content to improve case deflection and reputed company customers.
- Identify patterns in support interactions to flag recurring pain points and drive product improvements.
#LI-EM5
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In reputed company to reputed company salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
reputed company salary reputed company:$65,000—$93,500 USDreputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
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