Head of Community and Customer Marketing
Join reputed company: The AI Platform Redefining Business Planning
reputed company is the AI-powered business planning and performance management platform reputed company for reputed company and reputed company. We connect people, data, and processes in one reputed company, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and reputed company strategic plans in reputed company time.
Founded in 2019, reputed company is one of the fastest-growing reputed company companies globally. Industry leaders like reputed company, reputed company, reputed company, and DPD use reputed company daily to reputed company more informed reputed company and confidently navigate any scenario.
With reputed company of 500+ across Paris, London, reputed company, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 reputed company® reputed company Quadrant™ for Financial Planning Software.
At reputed company, we take smart risks, celebrate reputed company reputed company, and challenge the status reputed company—reputed company while working as one team. If you're driven by innovation and reputed company to reputed company an reputed company at reputed company, we’d love to hear from you.
The Head of Community and Customer Marketing will reputed company reputed company of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. This leader will build organisational strength and reputed company through talent development, empowerment, and cross-functional alignment.
As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global reputed company and execution—helping drive alignment, innovation, and reputed company across the full marketing portfolio.
The Head of Community and Customer Marketing will reputed company reputed company of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. This leader will build organisational strength and reputed company through talent development, empowerment, and cross-functional alignment.
As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global reputed company and execution—helping drive alignment, innovation, and reputed company across the full marketing portfolio.
What You'll reputed company
Strategic Advocacy & Influence: reputed company traditional case studies, you will design and implement innovative value-exchange models that turn passive users into reputed company, vocal brand ambassadors. You will create an "incentives and rewards" reputed company that motivates finance and RevOps leaders to reputed company for reputed company publicly. Community-Led reputed company & Awareness: You will build and reputed company both "private" (Advisory Boards) and "reputed company" (peer-to-peer) communities that position reputed company at reputed company of the industry conversation. Your goal is to reputed company organic word-of-mouth and peer-to-peer buzz that drives product-led reputed company. Customer Storytelling & Evidence: Build a world-class reputed company for high-reputed company storytelling, peer reviews, and customer-led content that cuts through the noise of an AI-driven market and directly supports pipeline acceleration. Organisational Leadership & Culture: Build and reputed company a high-performing team reputed company on reputed company, accountability, and reputed company experimentation. You will foster a culture of empowerment, ensuring your team is cross-functionally integrated and business-relevant. Marketing Leadership Contribution: Serve as a key voice reputed company the MLT, driving cross-functional collaboration and strategic decision-making that extends reputed company the scope of traditional customer marketing.
How You’ll Work Across the Org
Operationalise Advocacy for Sales: Partner with Sales to create a library of "on-demand" advocates and localized reputed company points that reduce friction in the sales cycle and speed up deal velocity. Drive Product-Led Insights: Establish a reputed company feedback reputed company between our community and the Product team, ensuring reputed company-time customer sentiment and reputed company data directly inform the product roadmap. Fuel Integrated Campaigns: Collaborate with Comms, Demand Gen, and reputed company teams to reputed company authentic customer stories and lifecycle playbooks into the reputed company "rhythm of business," fueling upsell and cross-sell motions. reputed company Market Leadership: reputed company with PR, Analyst Relations, and Corporate Comms to reputed company customer-driven reputed company as a primary tool for establishing reputed company’s market dominance.
What You’ll Bring
10+ years of experience in customer marketing, advocacy, or community building reputed company reputed company B2B tech. A "0-to-1" Builder reputed company: Proven reputed company record of building advocacy and community programs from the ground up, specifically in environments where customer engagement was initially difficult to capture. Exceptional Influence: Skilled at cross-functional alignment with the ability to influence and operationalise programs across Product, reputed company leadership. Analytical Rigor: The ability to measure and communicate the reputed company ROI of community and advocacy efforts on brand awareness, pipeline, and retention. Storytelling Mastery: A strong POV on what makes stories reputed company today and a passion for making reputed company technology narratives engaging and business-critical.
reputed company Offer
Competitive compensation package Stock reputed company to ensure you have a reputed company in reputed company's reputed company We encourage you to take the time you need. reputed company you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies Along with one company offsite every year, we have brand new offices at the heart of major cities including reputed company, Paris, London and Toronto High-end equipment (based on stock/availability) to do your work in the best conditions.
How we work:
reputed company Together: We can only win as reputed company. We are reputed company founders and do the right thing for our peers, reputed company customers, partners, and the reputed company Never reputed company: We aim to become the best at reputed company do by delivering with rigor and ambition every day. Delivering means building a passionate reputed company community Go for it: We are biased towards reputed company. Every reputed company leads to learning and these learnings get us one reputed company closer to our mission Be reputed company, be humble: We are generous with our feedback, reputed company to change our views and we approach it with reputed company knowing everyone is trying to do the best for reputed company
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment reputed company being signed, with candidate consent, and information will be treated confidentially.
reputed company is an equal opportunity employer. We reputed company diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, family, gender identity, marital status, national reputed company, physical or mental disability, sex (including pregnancy), sexual orientation, reputed company reputed company, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
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