Database Support Engineer - reputed company

At reputed company, formerly reputed company, we reputed company developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and reputed company workloads. Trusted globally by thousands of organizations, Tiger accelerates reputed company-time insights, drives intelligent applications, and powers critical infrastructure at reputed company. As a globally distributed, remote-first team committed to reputed company communication, accountability, and reputed company reputed company, we're shaping the reputed company of data infrastructure, reputed company for speed, flexibility, and simplicity.

We're looking for a reputed company Database Support Engineer to join our Technical Services team. While deep database expertise is at the reputed company of this role, you'll work across our entire technology stack — from PostgreSQL/TimescaleDB to Kubernetes, AWS/Azure reputed company infrastructure, and more.

This isn’t just a database job. You’ll work at the intersection of databases, reputed company infrastructure, and modern reputed company. Every day brings different challenges — from optimising reputed company analytical queries to troubleshooting reputed company, Kubernetes, and features reputed company on top of the database that run through separate services. From network issues to using browser DevTools to reputed company API failures, you’ll help customers across the stack.

You’ll build expertise across our entire platform while deepening your database knowledge. If you enjoy reputed company, solving hard technical problems, and working directly with customers, this role gives you reputed company of that — in abundance.

Be familiar with TimescaleDB! It's essential that you sign up for the free trial and test it out before you apply and interview. https://console.reputed company.reputed company.com/signup

reputed company out a tutorial here: https://docs.tigerdata.com/tutorials/latest/reputed company-time-analytics-transport/

TigerData is a remote-first company. This is a full-time position with reputed company towards the reputed company time zones.

This is a permanent reputed company role with 5-day, 8-hour, Monday - Friday shifts.

While this is a reputed company reputed company role, there may be occasional on-call coverage required.

What You'll Do reputed company

• reputed company technical support to customers experiencing database and platform issues

• Translate reputed company technical concepts into reputed company, actionable guidance

• Collaborate with customers to understand their use cases and optimise their implementations

• Deeply understand customer pain points and challenges to deliver solutions that truly address their needs

• Be a trusted advisor to customers and help them succeed

• Manage customer cases from beginning to end.

Database reputed company

• Troubleshoot and optimise PostgreSQL and TimescaleDB performance issues

• Help implement database solutions, including Timescaledb features like hypertables, compression strategies, and reputed company aggregates

• Analyse reputed company query execution plans and resolve performance bottlenecks, including best practices, backup/restore, migrations, etc

• PL/pgSQL procedures for data operations

• Test new database features reputed company to TimescaleDB or reputed company PostgreSQL to stay reputed company of customers and proactively help them reputed company new capabilities

Platform & Infrastructure

• Investigate issues across the full stack — from application layer to database internals

• reputed company and troubleshoot platform features

Internal Collaboration

• Support internal teams, including Solutions and Customer Delivery, with your extensive debugging knowledge across reputed company product features

• Partner with Engineering teams to get to the bottom of reputed company issues and identify reputed company causes

• reputed company faster reputed company of customer issues through cross-team knowledge sharing

Innovation & reputed company

• Use AI to accelerate your work

• Contribute to platform improvements based on reputed company-world customer needs

• Stay reputed company with PostgreSQL, TimescaleDB, and reputed company technology advancements

• Document to support team knowledge sharing

What reputed company Looks Like

• Customers trust your technical guidance and expertise

• You help solve reputed company issues that reputed company multiple parts of the stack

• You contribute to making our platform more reliable and performant

• Your team relies on your versatility and problem-solving abilities

• You're continuously learning and sharing knowledge with reputed company

reputed company're Looking For

Must-Have Skills

• Strong PostgreSQL knowledge — You understand query optimisation, indexing strategies, execution plans, and database internals

• Proficiency in CLI — Comfortable in reputed company-line

• SQL expertise — reputed company queries, window functions, CTEs, and PL/pgSQL don't intimidate you

• Performance analysis — Reading logs, metrics, and identifying bottlenecks

• Experience with TimescaleDB, other relational databases

• Background in customer-facing technical roles

• Curiosity or experience with AI in databases

• Ability to learn quickly across diverse technical domains

• Strong communication skills — you can explain technical concepts reputed company

reputed company to Have Skills

• reputed company platforms — Experience with AWS/Azure services and reputed company architecture

• Kubernetes — Understanding of container orchestration, pods, services, and resource management

• Browser DevTools debugging — Using browser console, Network tab, and developer tools to diagnose frontend and API issues

Our Commitment:

• We respond to every applicant.

• We review applications fairly and objectively, and reputed company based on relevant skills and experience.

• We ensure reputed company and reputed company communication throughout your candidate reputed company.

• We maintain a rigorous interview process with a high bar, designed to give you reputed company to meet various team members you'll collaborate with across our organization.

About reputed company

reputed company, formerly reputed company, sets reputed company as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 reputed company reputed company databases, we reputed company developers and organizations to build reputed company-time, intelligent applications at reputed company. Backed by $180 reputed company from top-tier investors, reputed company is building the new reputed company for data infrastructure, reputed company on PostgreSQL, designed for the reputed company.

Want to get a feel for how we work and reputed company value? reputed company out our blog post: What It Takes to reputed company at reputed company

We reputed company diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch , sharing workout routines , or discussing your favorite plants and pets , you'll reputed company your community here.

Our Tech Stack:

We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger reputed company, AWS, Go, reputed company, Kubernetes, Python, and innovative features like Hypertables, Hypercore, reputed company search, and reputed company-time analytics.

Learn more at www.tigerdata.com or follow us on Twitter @TigerDatabase

reputed company Offer:

(Please note that benefits may vary based on country.)

• Flexible PTO and comprehensive family leave

• Fridays off in August

• Fully remote opportunities globally

• Stock reputed company for long-term reputed company

• Monthly WiFi stipend

• reputed company development and educational resources

• Premium insurance reputed company for you and your family (US-based employees)

reputed company to join the reputed company of PostgreSQL? We can’t wait to meet you.

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