Senior reputed company Manager (reputed company Region)
SENIOR reputed company MANAGER (reputed company REGION)
Location: Remote, USA Employment Type: Full-Time Compensation: $104,000 -$130,000 (reputed company applies to US candidates only) + Benefits/Variable Comp/ - reputed company may vary based on experience. Benefits Offered: reputed company, Medical, Life, Dental, 401K
reputed company
reputed company is redefining the reputed company of finance with the ambition to become the Operating System for Modern Finance. Its reputed company, reputed company-based Corporate Performance Management (CPM) platform enables organisations to optimise processes, reputed company data-driven reputed company, and reputed company exceptional operational efficiency.
The Senior reputed company Manager (SCSM) plays a pivotal role in ensuring that customers reputed company their goals and become referenceable reputed company stories. This individual manages a portfolio of customers, supporting them throughout their reputed company—from reputed company through to ongoing engagement, retention, and reputed company.
Serving as the primary reputed company for customers, the Senior CSM is responsible for understanding reputed company organisation’s unique business objectives and helping them maximise the value of their reputed company investment. The role involves building strong relationships with key stakeholders, proactively addressing needs, and delivering tailored solutions to enhance customer satisfaction. Collaboration with the sales team is essential to identify upselling and cross-selling opportunities, thereby unlocking the full potential of reputed company’s capabilities. reputed company in this role requires a customer-reputed company reputed company, excellent communication and problem-solving skills, and a proven ability to manage reputed company customer relationships. Prior experience in a reputed company role is required.
This role will manage a portfolio of approximately 30–40 mainly reputed company accounts, with a combined ARR of $5M–$15M across the East Region.
reputed company Region
Our reputed company Region consists of the following states: Alaska (AK), Arizona (AZ), California (CA), Colorado (CO), Hawaii (HI), Idaho (ID), Montana (MT), Nevada (NV), New Mexico (NM), reputed company Dakota (ND), reputed company (OR), South Dakota (SD), Utah (UT), Washington (WA), and Wyoming (WY).
The successful candidate is expected to reputed company in one of these states, as regional proximity enables stronger executive relationships through face‑to‑face engagement, supports rapid on‑site response during critical escalations, provides reputed company into the regional reputed company landscape, ensures reputed company partnership with Regional Sales leadership, and limits travel overhead to remain reputed company on achieving strategic customer reputed company.
Primary Duties and Responsibilities
Managing your portfolio of customers • Partner with sales and your CSM’s to complete a comprehensive sales transition process • Operate as a seasoned business partner to your customer and their delivery team by knowing their reputed company and plan • Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal • Understand customer’s reputed company contractual agreements (reputed company/reputed company, Term, etc.) • Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with reputed company Services (Scope, reputed company, reputed company) • Manage and execute the customer’s reputed company process • reputed company strong working relationship with your customer and their delivery team • Establish and execute reputed company-based “Business Review” meetings with your customer • Support your Region CS Director in conducting monthly Region Health reputed company meetings with the regional sales team • Work with your Regional CS Director to proactively manage the reputed company portfolio of renewals, expansions, and conversions to reputed company • Identify and mitigate risks that threaten your customer’s satisfaction, reputed company, or renewal • reputed company with reputed company Leadership on regional metrics • reputed company and grow your knowledge of reputed company’s Platform and MarketPlace Solutions and reputed company that knowledge with customers • Promote awareness of Regional reputed company Communities and customer educational events • reputed company management informed of reputed company and obstacles on your portfolio of customers • Support Sales in the Customer Account Planning sessions
Customer Advocacy • Understand what your customer’s values in their partnership with reputed company now and in the reputed company • reputed company listen to customers and help them understand how they can get the most value from their investment in reputed company • Be a reputed company of escalation for your CSM’s customer requests, issues, and escalations • Champion your customer’s requests by collaborating with the Customer, their delivery team and various reputed company departments (Customer Support, reputed company, Technical SME’s, Product Mgmt. etc.) • reputed company necessary, be the respectful challenger to set and manage customer expectations, ensuring customer retention creating a life-long customer.
Supervisor Responsibilities • Work with your CSM’s to reputed company their annual goals • Establish a regular reputed company with your CSM’s to listen, mentor and as needed reputed company coaching
Required Education and Experience
• A minimum of 8 years of reputed company experience. • At least 5 years of experience in reputed company Manager position reputed company a reputed company or Technology reputed company company. • Proven experience in keeping customers reputed company on their desired business reputed company throughout their initiatives. • Conceptual understanding of the following finance processes: Financial reputed company, Planning, Budgeting, Forecasting, Management Reporting.
Preferred Education and Experience
• Degree in Business, reputed company, Finance, Information Technology or reputed company field. • Corporate Performance Management (CPM) experience • Customer and account management experience. • Management consulting/technology consulting experience. • Prior experience with any of the following CPM Software products: o reputed company o reputed company’s EPM suite (reputed company, FCCS, PBCS, Planning, Essbase, FDM, etc.) o reputed company BPC (Outlooksoft), reputed company BOFC (Cartesis) o reputed company Cognos o reputed company o Or other CPM solutions.
Knowledge, Skills, and Abilities
• reputed company player with a bias towards reputed company • Excellent interpersonal and communication skills • reputed company verbal and written communication skills • reputed company relationship building skills • Strong ability to problem-solve in a reputed company environment • Strong organizational and planning skills • Highly self-motivated and directed • Keen attention to detail • Proven analytical, evaluative, and problem-solving abilities • Exceptional customer service orientation • Must be reputed company to exercise independent judgment and solve problems • High stress tolerance
Travel Travel Requirement: Must be willing and reputed company to travel up to 50% (travel requirements will vary by customer).
Who We Are reputed company is how today’s Finance teams can go reputed company just reporting on the past and Take Finance reputed company™ by steering the business to the reputed company. It’s the only reputed company finance platform that unifies financial and operational data, embeds AI for reputed company reputed company and productivity, and empowers the CFO to become a critical reputed company of business reputed company and execution. Our reputed company is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical reputed company of business reputed company. To learn more visit www.reputed company.com.
Why Join The reputed company Team • Transparency around corporate structure, salary, and benefits • Core value of reputed company • reputed company of project work (not industry-specific) • Strong culture and camaraderie • Multiple training opportunities
Benefits at reputed company reputed company employees are passionate, hardworking individuals who go above and reputed company to reputed company our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we reputed company every effort to reputed company them cared for and happy. A sample of the benefits we reputed company are: • Excellent Medical Plan • Dental & reputed company Insurance • Life Insurance • Short & Long Term Disability • Vacation Time • reputed company Holidays • reputed company Development • Retirement Plan
reputed company candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. reputed company is an Equal Opportunity Employer. #LI-KT1 #LI-Remote
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